ISSUE When using WPForms Multilingual 0.4.0 and WPforms Notification WITH attatchment

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with WPForms Multilingual where attachments are removed from notification emails, it might be due to a conflict with another plugin or theme.
Solution:
We recommend trying the following steps to identify and resolve the issue:
1) Create a copy or staging site for testing.
2) Disable all plugins except WPForms and test if the problem persists.
3) If the issue remains, switch to a default theme like Twenty Twenty-One to check if the theme is causing the conflict.
4) If the problem still isn't resolved, begin reactivating plugins one by one or in small groups to pinpoint the problematic plugin.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 19 replies, has 2 voices.

Last updated by Andreas W. 1 week, 2 days ago.

Assisted by: Andreas W..

Author	Posts
October 16, 2024 at 2:11 pm #16296123
alexandreP-31	Background of the issue: I am trying to use WPForms and WPForms Multilingual 0.4.0 to send notification emails with attachments. This is crucial for us as we use multilingual forms that require lots of attachments by email. The issue can be seen here: hidden link Screen_Cast of the ISSUE : hidden link Symptoms: When using WPForms Multilingual, the attachments are removed from the notification emails every time. When WPForms Multilingual is off, the attachments stay. Questions: Why are attachments removed from notification emails when using WPForms Multilingual? How can I ensure attachments are included in emails when using WPForms Multilingual?
October 19, 2024 at 4:36 am #16306712
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could you please click the following link and try to recreate this issue with a simple examle? hidden link WPML and WPForms are already installed. Please leave me a comment on this ticket, once you are done with this task. Best regards Andreas
October 20, 2024 at 2:04 pm #16308753
alexandreP-31	Hey, I loaded my Elite Licence and Copied my FORM, unfortunately, i have the same issue. I load all the Attachement, Save and when i Go back to the form the Attachements are gone (unsaved). Then, i deactivated the WPForms Multilingual, added the attachement, saved, exited and cam back and the files where still saved. Thanks for your help
October 21, 2024 at 11:37 am #16311986
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I tried to replicate this issue on a simple form that only includes upload fields and it seems not to occur here. Could you please give this a quick test and let me know if you can replicate the issue on this simple test form?
October 21, 2024 at 12:02 pm #16312186
alexandreP-31	Hi, I tried with a Guest Chrome Browser on my mac, same issue. here is a 1 minutes video of my testing. hidden link
October 21, 2024 at 8:54 pm #16314435
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Sorry for the misunderstanding. I can see the issue on your imported form, but not on my "test" form. Can you please confirm, if you can replicate the issue on the form called "test" on my test site? One-Click-Login: hidden link If not, then I will need to run tests with your imported form and try to figure out when exactly this issue occurs. It might happen only if specific fields and settings are used in combination.
October 22, 2024 at 9:19 am #16316006
alexandreP-31	Hey, If you check out the Video I made in the previous post, you'll see that i indeed tried on your TEST form. With and Without the plugin on (ans on a Guest Chrome). I still have the same issue.
October 22, 2024 at 10:50 am #16316687
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am sorry, but I can not confirm what I see on your video on my test site. The assigned fields stay saved, if I exit the form and enter it again. The assigned fields stay saved, if I adjust the field settings. Could you please test with another browser or make sure to clear the browser cache and disable any active browser extensions?
October 22, 2024 at 11:02 am #16316886
alexandreP-31	I see that the Plug in WP forms translation was deactivated. Could you test again with the plugin Activated? I re-tested with your TEST form with a Chrome Guest Browser (Zero Cache, Zero History, Zero Extentions) and a Safari browser in incognito mode... still the issue.
October 22, 2024 at 2:12 pm #16317941
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you, and sorry for the misunderstanding. I was now able to recreate the issue with a simple example and I have escalated the issue internally for further revision. Once I have further feedback I will inform you on this ticket.
October 22, 2024 at 9:01 pm #16319352
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	To solve the issue in the meantime, please go to the WPForms Multilingual changelog, download and install WPForms Multilingual 0.3.6 version. Changelog: https://wpml.org/download/wpforms-multilingual/?section=changelog
October 28, 2024 at 9:38 am #16336773
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please install WP Forms 1.9.1.5 (2024-10-23) which should solve the reported issue.
October 28, 2024 at 9:51 am #16336829
alexandreP-31	I seemed to work on your test site but, after the update on my production site, Still the same issue (i cleared the cache). I downgraded to 0.3.6 again
October 28, 2024 at 10:03 am #16336938
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please try to use a unique field name for each file upload field.
October 28, 2024 at 10:47 am #16337210
alexandreP-31	You mean "Field Label" in WPforms ? They are all unique already :/

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.