See below the corresponding serialized array for the widget:
[{"id":"cc9e7bc","elType":"section","settings":[],"elements":[{"id":"64117b0","elType":"column","settings":{"_column_size":100,"_inline_size":null},"elements":[],"isInner":false}],"isInner":false},{"id":"5dd3e92","elType":"section","settings":[],"elements":[{"id":"898a34b","elType":"column","settings":{"_column_size":100,"_inline_size":null},"elements":[{"id":"ffe43ac","elType":"widget","settings":{"accordion_items":[{"text":"<p>Plan and review geological data, with tools to develop accurate geological models quickly<\/p>","_id":"efbdc2c","title":"Geological Modelling"},{"text":"<p>Produce reliable resource and reserve models using functions such as advanced block modelling, geostatistical analysis, grade estimation and mineable shape optimisation<\/p>","active":"no","_id":"7005bbe","title":"Flexible Resource Modelling"},{"_id":"c3a394b","title":"Superior Automation","text":"<p>Save time and reduce errors on sites by capturing and automating pieces of workflow to reliably carry out repetitive and complex tasks<\/p>"}],"__globals__":{"custom_header_background_color":"globals\/colors?id=444a98c","custom_hover_header_background_color":"globals\/colors?id=primary"},"_margin":{"unit":"px","top":"200","right":"0","bottom":"0","left":"0","isLinked":false},"head_icon_size":{"unit":"px","size":0,"sizes":[]},"head_icon_spacing":{"unit":"px","size":0,"sizes":[]}},"elements":[],"widgetType":"stratum-advanced-accordion"}],"isInner":false}],"isInner":false}]
Can you help us modify the wpml-congig.xml file to make it translatable?
Please try the XML configuration below and see if it works. Remember to make small edits to the page so that it refreshes the "Advanced Translation Editor".
It's still not working. I duplicated the page, made some changes but it still show the serialised array in translation editor. We're not using the Advanced editor, is this required?
You can check using the "Advanced Translation Editor". But if it's not working, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated if possible, to better help and check if some configurations might need to be changed.
IMPORTANT: Please, note that a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.
Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
I can't seem to save the XML configuration on your Website here hidden link . It could be a server restriction or some conflict with another plugin as shown in the attached screenshot(error-xml.png). Could you check?
This XML configuration below is the correct one and I've tested it here. hidden link and it works fine when I translate it using the "Advanced Translation Editor" hidden link as shown in the attached screenshot(accordion.png).
I can see this work great on your test site using Classic or Advanced editor. We are providing translation services to this customer via the WPML translation services connector and have preference for Classic editor.
We were able to update the config file in theme root folder, however there's no change. In fact, we can't even see the serialised array in translation editor anymore.
I tried inserting the XML configuration into the theme root folder earlier and it's not working for me either when I tested it. As I've mentioned above, it could be caused by a server restriction or some conflict with another plugin as shown in the attached screenshot I've shared above that shows errors on the XML configuration page. We'll need to perform a conflict test list below and see if it helps.
1. Disable all the plugins except the WPML-related ones from your WordPress Dashboard > Plugins and see if the issue is gone, if so, activate one plugin at a time until the culprit one is found.
2. Temporary change to a default WordPress theme such as the ‘TwentySeventeen’ theme from your WordPress Dashboard > Appearance > Themes menu.
I've enabled it back for you as shown in the attached screenshot and now you just need to make a small edit to the page and the "serialised array" will appear on the classic editor.
We will put the troubleshooting on hold as our client wishes to release the website soon and that would delay things. We will input the translations manually for now and revisit this at a later stage.
Thank you for your help.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
