Skip Navigation

Home › Support › English Support › [Closed] the woo app doesn't work properly because a bug in multi currency

[Closed] the woo app doesn't work properly because a bug in multi currency

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 -
- 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 -

Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: ,

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 3 weeks, 6 days ago.

Assisted by: Long Nguyen.

Author Posts
October 23, 2024 at 6:40 am

chevalliR

Background of the issue:
so we are having trouble with the woo app when having the settings on multi currency on client location. If you do go to the settings for multi currency (hidden link) and switch from 'Client Location' to 'Site Language', there is no fatal error when creating a new order and this new order will appear in the app. I also notice the app works flawlessly if the plugin is completely deactivated. I have attached the error below. Please help us with this asap.

Symptoms:
[23-Oct-2024 04:14:29 UTC] PHP Fatal error: Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, null given in /var/www/9c022a86-dc49-4254-a39f-3d3a6745c3f4/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1331

Questions:
October 23, 2024 at 7:09 am
October 23, 2024 at 9:41 am #16321094

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

After restoring your site on my local host and investigating the issue, I found that the error occurred when enabling the WooPayments plugin. You can deactivate it on your staging site and confirm this.

This could be a compatibility issue between WPML and WooCommerce plugins. However, I try to replicate it on a clean installation of WordPress but don't see that. Can you please help me replicate the issue there? You can access the admin area directly with this link hidden link

Thanks for your co-operation.

The topic ‘[Closed] the woo app doesn't work properly because a bug in multi currency’ is closed to new replies.