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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to edit translations on your website but encounter issues where all icons under the flags display as eye icons instead of pencil or screw icons, and you receive an error message stating 'someone else is working on it'.
Solution:
1. Verify if you are the only user set as a translator under WPML > Translation Management > Translators.
2. If there are other translators, go to WPML > Translation Management, select the job you want to review, and resend it for translation. This action should remove the previous user set as a reviewer, allowing you to translate the page.
3. The eye icon appears because the WPML configuration in WPML > Settings > First section is set up so that the content is reviewed after translation.
4. If the issue persists, follow these steps:
- Navigate to WPML > Translation Manager.
- Select a content piece that needs review (eye icon) and send it for translation.
- Assign the translation to your user in the translation basket.
- Go to WPML > Translations, translate the content if necessary, save the translation, and then review it using the eye icon.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

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This topic contains 3 replies, has 0 voices.

Last updated by Carlos Rojas 1 week, 6 days ago.

Assisted by: Carlos Rojas.

Author Posts
February 10, 2025 at 9:35 am #16685848

innovativeb

Background of the issue:
I am trying to edit translations on my website. The issue can be seen on this page: hidden link

Symptoms:
Translations don't work - all icons under the flags are eye icons. I expected to see a pencil or screw icon or at least the editor open. Instead, I got the error 'someone else is working on it'.

Questions:
Why are all icons under the flags showing as eye icons?
How can I resolve the error 'someone else is working on it'?

February 10, 2025 at 10:08 am #16686176

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

This error appears when the translations are assigned to someone else in WPML > Translations. Are you the only user on the site who is set as a translator under WPML > Translation Management > Translators?

If not, try to resend the job from WPML > Translation Management (dashboard > Select the job you want to review and send it to translate again) and then see if that helps, since it should remove the "old" user set as a reviewer and allow you to translate the page this time.

Note: The eye icon appears because WPML configuration in WPML -> Settings -> First section is setup so the content is reviewed after translation.

Regards,
Carlos

February 10, 2025 at 10:19 am #16686274

innovativeb

I am the translator.
Send the translations where? For some reason they are set to automatic?

I really don't understand the issue.

Screenshot 2025-02-10 at 11.18.41 AM.png
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Screenshot 2025-02-10 at 11.18.22 AM.png
February 10, 2025 at 10:24 am #16686330

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

Please follow these steps:
- Go to WPML -> Translation Manager
- Select one content that needs review (icon eye) and send it for translation
- Assign the translation to your user in the translation basket
- Go to WPML -> Translations -> Translate the content (if the content is translated you won't need to translate it again) -> Save the translation and then review it using the eye icon

Does the issue persist?