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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was able to translate image texts (ALT, name, and description) on the first page but encountered issues on the second page where none of the translations were working.
Solution:
We recommended checking the WPML -> Settings -> Media Translation and ensuring that the option "Translate media library texts with posts" is enabled. This setting allows the translation of media meta information when using the WPML Translation Editor. Additionally, the client can edit the meta information for any attachment in the Media Library by switching the language in the top admin bar or using the WPML Media Translation add-on. For more detailed guidance, visit WPML Media Translation documentation.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 5 replies, has 2 voices.

Last updated by Mateus Getulio 4 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
July 9, 2024 at 9:04 pm #15923293

ronaldT-5

Background of the issue:
I was able to translate the image texts (ALT, name & description) on my first page. On the second one, nothing works. Just enough to go crazy.

Symptoms:
Not able to translate the image texts

Questions:
What is going on here?

July 9, 2024 at 9:05 pm #15923308

ronaldT-5

Yes, I have cleared all caches

July 9, 2024 at 9:09 pm #15923310

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

If you go to WPML -> Settings -> Media Translation and mark the option "Translate media library texts with posts" then it will allow you to translate the media meta information when translating content with the WPML Translation Editor.

This means, that those images which are part of the content, will be translatable when you're translating the page/post containing them.

Further, you can edit the meta information for any attachment inside the Media Library by switching the language inside the top admin bar or you can use our add-on WPML Media Translation.

https://wpml.org/documentation/getting-started-guide/media-translation/

Best regards
Mateus

July 9, 2024 at 9:21 pm #15923341

ronaldT-5

How to handle media library texts:

✓ Translate media library texts with posts

But, that is only for NEW pages.

I prefer to use the advanced translation editor. Reason? It offers on-demand automatic translation.

July 9, 2024 at 9:24 pm #15923348

ronaldT-5

Okay, I have found a nifty way out. I just have to make a small change on the original English page, then the advanced translation page works as intended, allowing me to translate image texts.

July 10, 2024 at 10:58 am #15927757

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello Ronald,

Thank you for sharing that solution.

I hope we are good to close here.

Feel free to contact us any time if you need assistance with our products.

Kind regards