Available Solutions

Problem:
The client was experiencing issues with pages disappearing when WPML was activated. After setting up a copy of the site, they encountered an error indicating that the WPML table 'wp_icl_strings' was missing.

Solution:
1. We suggested that the client ensure their site backup includes the WPML tables. If the tables are missing, they should follow the workaround to recreate the missing tables found here: Missing WPML tables documentation.
2. We recommended backing up the database before making any changes.
3. We asked if the original site from where they migrated had the same issue.
4. We advised the client to update their WPML plugin to the latest version and also update all add-ons. The latest versions can be found under "My Account -> Downloads" on the WPML site, and update instructions are available here: WPML update instructions.
5. We reminded the client to back up their database before proceeding with the update, suggesting the use of a plugin like Duplicator.

If the provided solution is not relevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

Problem:
The client is experiencing a recurring issue where the default language page shows blank due to memory exhaustion errors, despite having 512MB of memory allocated. This problem was similar to an issue discussed in a previous support ticket.

Solution:
We recommend checking with the hosting/service provider as the "allowed memory exhausted" error is typically related to server or hosting settings. It may be necessary to increase the memory limit beyond 512MB, as some sites require more resources, especially if the error occurs intermittently, suggesting that the server runs out of resources over time. For more details, see the discussion on a similar issue: https://wpml.org/forums/topic/allowed-memory-size-of-536870912-bytes-exhausted-tried-to-allocate-20480-bytes/#post-11770711.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these steps resolve the issue, please open a new support ticket with us.

Problem:
The client wanted to change the background color of the active language flag in the mobile menu to make it distinct from the other languages.

Solution:
We recommended adding custom CSS to achieve this. Here are the steps we provided:
1. Navigate to Appearance > Customizer > Custom CSS.
2. Insert the following CSS code:

@media screen and (max-width: 1024px) {<br />.elementor-element.elementor-element-345165c.elementor-hidden-desktop.e-con-full.e-flex.e-con.e-child .wpml-ls-current-language a {<br />background-color: #BB6D00 !important;<br />}<br />}

3. Save the changes.

This CSS snippet targets the active language flag within the mobile menu and applies a specific background color to it.

Please note that this solution might be outdated or not applicable to your case. If it doesn't help, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

Problem:
The client wants to translate their website into Montenegrin, which is not directly available in the list of site languages. They are considering using Serbian as an alternative and have questions about using the Latin alphabet for Serbian, making changes to translations, and replacing the Serbian flag with a Montenegrin flag.
Solution:
1. We recommend reviewing two existing support tickets that discuss similar issues:

• Adding Montenegrin as a custom language
• Using Serbian Latin alphabet

2. For using custom language flags, please refer to our documentation on Custom Language Flags.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

Problem:
The client needed to set up WordPress with WooCommerce to manage a single database for products, orders, and users across two different domains.

Solution:
We confirmed that it is possible to manage a single WooCommerce database across multiple domains using WPML. We advised the client to set up languages per domain, which allows for the default language on one domain and a translated version on another domain. We provided a documentation link for setting up WPML with different domains per language:

• https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/

For the client's additional question regarding the main shop page and syncing of links, images, orders, and users, we created a separate support ticket to address that specific issue.

Please note that the solution provided might be outdated or not applicable to your case. If the solution does not resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. You can do so here:

• WPML Support Forum