Problem:
The client is trying to reverse the translation process for blog posts that were initially set for translation in Spanish. The client wants to duplicate the English content to Spanish instead of translating it but is unable to do so because the translation job is open and there is no option to cancel it. Solution:
1. We informed the client that completed translation jobs cannot be canceled. Only jobs that are in progress can be canceled. For more details, the client can refer to the documentation on how to cancel translation jobs.
2. To cancel all in-progress automatic jobs at once, the client can navigate to WPML -> Support -> Troubleshooting and use the options in the \"Clean up\" section with caution.
3. If the translation job is still in progress, the client can use the 'Overwrite with \'x\' content' feature to convert a translation into a duplicate. Detailed steps can be found in the documentation on how to convert a translation into a duplicate.
4. Alternatively, the client can go to WPML -> Translation Management -> Translation Dashboard, select the pages, and choose to duplicate them.
A screencast demonstrating these steps is available here: WPML screencast.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.
Problem: The client is developing a plugin that adds custom emails to WooCommerce and is using WPML to send emails in the current user's language. While the text within the email translates correctly, the WooCommerce email footer, which is an option fetched by a hook, does not translate as expected.
Solution: We recommend following our documentation on sending emails with WPML, which provides guidance on correctly implementing email translations via WPML/WCML. If you're triggering the email from custom code, you should use the WPML hooks provided in the documentation:
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us. WPML Support Forum
Problem: The client's website was translated using pre-paid credits, and after switching to Pay As You Go mode, the client noticed a charge of $100, and a significant amount of credits were consumed. The client is unsure what the credits have been used for. Solution: We recommend checking the usage of credits for each website by generating a report that includes URLs of translated pages and the number of credits used. Here are the steps to follow: Take note that we use security limits, that will ask for a payment if a significant use of credits does occur for the first time. 1. Navigate to WPML → Translation Management and click on the Automatic Translation tab. 2. Click on Payment & Settings and expand the Automatic translation usage reports section. 3. Select a month and click to generate a report. 4. Download and review the report to see the details of credit usage. Additionally, if the translations are not visible on the website, it may be due to a setting in WPML that requires automatic translations to be reviewed before publishing. These reviews can be accessed at WPML > Translations. If the provided solution does not apply to your situation, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. You can reach out to us through the WPML support forum.
Problem: The client needed clarification on the difference between the 'Translate' and 'Duplicate content' options in the WPML Translation Management page and how each option would affect their workflow when creating language-specific pages. Solution: We explained that choosing 'Translate' assigns the selected content to the client or other translators on their site. If the client wants to translate the content themselves, they should select the content, set the language options to Translate, then select 'Translate myself' and click the Add to Translation Queue button. Afterward, they can translate the content from the translation queue in WPML > Translations. Choosing 'Duplicate' will duplicate the default language content to secondary languages and keep them synced. We provided links to documentation for further details:
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
Problem: The client is attempting to update their website to PHP 8.2 but has been informed by their host of a potential incompatibility issue with the file
. The client is concerned about updating their theme due to the site operating on an outdated version of PHP.
Solution: We recommend creating a full website backup before proceeding with the PHP version update. If the hosting provider has identified a specific error message, we ask the client to share more details to assist us better. After backing up, the client should update to PHP 8.2 and monitor for any issues. If anything specific occurs, or if there are any error messages or unusual behavior, we encourage the client to open a new support ticket or a live chat with us, providing all relevant information for further investigation. It's also important to be aware that updating PHP could affect other plugins, so monitoring for any additional issues is crucial.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is trying to automatically translate custom WPBakery objects and is facing issues with translating attributes within a 'param_group' (repeater). The client has successfully translated basic attributes like 'textfield' but needs assistance with the 'country_name' field within the 'country_persons' repeater.
Solution: We recommended the client follow the steps described in the following documentation and it works.
If the solution provided here is not relevant to your case because it might be outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket here.
Problema: Si estás experimentando notificaciones al usar el modo incógnito, puede deberse a un código obsoleto que es más compatible con versiones anteriores de PHP. Esto puede afectar tanto a nuestros plugins como al tema Porto. Solución: Te recomendamos que cambies a la versión 7.4 o 8.0 de PHP, ya que es probable que no veas estos problemas con esas versiones. WordPress está actualizando su plataforma, lo que puede causar inconvenientes temporales, pero es para mejorar el sistema a largo plazo. Estamos al tanto de este problema y ya estamos en contacto con los desarrolladores para resolverlo. Si estás utilizando PHP 8.1 y deseas intentar una solución temporal, puedes modificar el plugin WPML Sticky Links. Ve a
if (!is_array($this->settings)){<br /> $this->settings = array();<br /> }
justo antes de:
$this->settings['sticky_links_widgets'] = 0;
Es posible que esta solución ya no sea relevante o no se aplique a tu caso. Si después de probar estos pasos sigues teniendo problemas, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, por favor, contacta con nosotros en el foro de soporte de WPML.
Problem: The client was experiencing an issue with translating templates using Bricks Builder and WPML. When attempting to translate certain templates by clicking the '+' sign, instead of initiating the Advanced Translation Editor (ATS), it redirected to the WordPress editor and changed the language in the admin bar. Additionally, when trying to edit with Bricks, the page appeared empty without copying the default language's content. Solution: We accessed the client's site and found that the translation jobs for the 'Single Member' template were not marked as in progress. We proceeded to delete the previous translations and duplicated the template to French and Arabic. After this, the content was successfully copied over, and the client could edit the translations using Bricks Builder as intended. If you're experiencing a similar issue, we recommend trying to delete the problematic translations and duplicating the template to your desired languages. This should allow you to edit the translations with the content copied over.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client is trying to translate products from Dutch to other languages after removing Visual Composer and is experiencing issues.
Solution: 1. We asked the client to provide more details or screenshots to better understand the issue. 2. We recommended deactivating all plugins except WPML, WooCommerce Multilingual & Multicurrency, and WooCommerce to check if the issue persists, reminding the client to back up the database first. 3. We identified that the 'Disable REST API' plugin installed on the client's website might be causing the problem, as WPML requires the WordPress REST API to function correctly. We advised the client to temporarily deactivate the 'Disable REST API' plugin, make a slight modification to the original content, save it, and then try saving the translation again in the WPML translation editor. For more information, we provided a link to the WPML documentation on REST API dependencies: https://wpml.org/documentation/support/rest-api-dependencies/. 4. We inquired if the content was created using WPBakery Page Builder and what happens when deactivating all plugins except the necessary ones for WPML and WooCommerce.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us: Contact WPML Support.
Problem: The client was experiencing an issue where the dropdown menu was not showing in the second language. Solution: We resolved the issue by ensuring that the categories were set to translate and then translating them. Here's how you can do it: 1. Go to Appearance -> Menus. 2. Use the language switcher at the top to change languages, or click the pencil icon next to the languages at the top right. 3. Add the translated categories to your menu. 4. Expand each menu item to select which block should display in the translated menu.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please do not hesitate to contact us in the WPML support forum.
Problem: The client needs to update the site/subscription key for their staging environments because they are experiencing issues with website connectivity to the WPML account, and translation jobs from staging are being sent as if they were from the production environment due to the usage of the same keys. The client is unable to access the Unregistration link on the staging website. Solution: We recommend registering the key directly in the
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and verify the version of the permanent fix. Also, confirm that you have installed the latest versions of themes and plugins. If you continue to experience difficulties, we encourage you to open a new support ticket in the WPML support forum.
Problem: The client had previously deactivated and deleted WPML and its additional plugins but found that there were still language files (French and English .json, .mo, and .po files) and a 'wpml' folder in the 'languages' directory within 'wp-content'. The client was unsure whether these files and the 'wpml' folder should be deleted and also inquired if deactivating and deleting WPML would remove related database tables. Solution: If you're not using WPML anymore, you can safely delete the related WPML files and folders. For detailed instructions on how to delete .mo and .po files for removed languages, please refer to our documentation:
Regarding the database tables, deactivating and deleting the plugin does not automatically remove them. You can use the reset option in WPML > Support > Troubleshooting to remove the tables if WPML is still installed. If you have already deactivated and deleted WPML, you will need to manually remove the tables from the database using PHPmyAdmin or a similar tool provided by your hosting platform.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problem: The client was experiencing issues with WooCommerce products not displaying after translating them using WPML. The translated product pages were blank. Solution: We identified that the problem was due to a string that had been translated with variables, which caused a fatal error in WordPress. To resolve this, we recommended the following steps: 1. Navigate to WPML > String Translation; 2. Search for the "You must be" string; 3. Edit its translation and remove the variables, ensuring the final result matches the provided screenshot.
After following these steps, the website should function correctly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was unable to view the Dutch version of a page on their website. Although the Dutch flag was visible when trying to switch languages in the front-end, clicking on it still resulted in the English page being displayed. Solution: We discovered that there was a 301 redirect from the Dutch URL to the English one, which was set up using the Redirection plugin. We disabled this redirect, and after doing so, the Dutch page became accessible.
If you're experiencing a similar issue where you can't switch to a different language version of a page on your site, we recommend checking for any redirects that might have been created with redirection plugins. If you find one, try disabling it to see if that resolves the issue.
Please note that this solution might not apply to your case, or it could be outdated. If after trying this step you still encounter problems, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
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