Available Solutions

Problem:
Customer has a problem with the recently enabled "Automatic Redirection Based on Browser Language" functionality. Your site is configured to work with different directories in the URL format option (/en/, /it/, etc.). If a customer opens the site from an external link with a custom language (for example, /zh_hans/ sent by mail), on first opening the browser language is selected using the browser redirect function (for example, /en/ ). If the customer closes the page without browsing or interacting with the site and clicks the emailed link again, the site displays correctly in the language requested in the URL (/zh_hans/). The client asks if there is a way to ignore the browser redirect if the language is in the URL and use the browser redirect only if the URL does not specify the requested language.
Solution:< br />We explain that the current behavior is as expected and provide a link to the documentation for clarity:
https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/ . We also suggest that any customization to change this behavior would require custom work, which is outside the scope of our support. We recommend hiring a WPML developer or contractor to implement the desired functionality:
https://wpml.org/contractors.

This solution may no longer be relevant due to updates or because it does not apply to your specific case. If this is the case, we recommend opening a new support ticket. Additionally, we strongly suggest that you check out the related known issues at https://wpml.org/known-issues/ , check the version of the permanent solution and confirm that you have installed the latest versions of themes and plugins. If you need additional assistance, feel free to contact us on the WPML support forum: https://wpml.org /forums/forum/spanish-support/.

Problem:
The client is experiencing issues with the translation of strings in the WooCommerce cart table (Product, Price, Quantity, etc.). The translations are present in the string translations, but they are not updated. Additionally, an error message indicates that some automatic translations are stuck.
Solution:
We recommend checking if the Woo Cart Table labels have been added from the site backend via the plugin's settings. If they have been added, but the strings are not appearing in the String Translation panel, the client should navigate to WPML>>String Translation and click on the Translate texts in admin screens » link at the bottom of the page. Then, search for the missing strings in the Admin Texts Translation screen. If the strings are listed there, they should be added for translation and translated accordingly.
For more detailed instructions, please refer to our documentation: Finding strings that don’t appear on the String Translation page.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

Problem:
The client was trying to use WPML's automatic translation feature for posts but encountered issues with translations not processing.

Solution:
1. We ensured that the client's user account is set as a translator in WPML > Translation Management > Translators.
2. We noted that the client's default language is French and they were attempting to translate from English to French, which is not the standard workflow. We recommended:
- Sending the page for translation to the client's user account from WPML > Translation.
- Using the Advanced Translation Editor (ATE) and clicking the automatic translation button to translate.
- Creating content in the default language and then translating it to other languages.
We provided documentation links for further guidance:
- https://wpml.org/documentation/translating-your-contents/#sending-content-for-automatic-translation
- https://wpml.org/documentation/automatic-translation/#translating-individual-pages-posts-and-other-content-automatically

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.

Problem:
The client was trying to set up WPML on a development website but encountered an error stating 'Unable to register: Site key not matching'. This issue persisted even after unregistering the site, generating a new site key, and following the instructions provided by Hostinger.

Solution:
1. We recommended creating a full website backup.
2. We suggested translating and following the recommendations from a related support ticket involving Hostinger, which could be done using Google Chrome's translate feature.
3. We asked the client to go to WPML > Support > Installer Support and click the 'check now' button a few times, then share a screenshot of the page.
4. We requested temporary access to the client's site to investigate the issue further.
5. Upon investigation, we discovered that the site key was not matching because the domain set in the database was different from the one used to generate the WPML key. The domain in the General settings of WordPress should match the domain used for the WPML key.

If you're experiencing a similar issue, we recommend following these steps and ensuring that the domain in your WordPress General settings matches the domain used to generate your WPML key. If the solution provided here is not relevant to your case, possibly because it's outdated or not applicable, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.