Problem: You are trying to translate news articles using WPML and encounter a message stating 'You need to translate this post manually because the field groups attached to it use different translation options'. Additionally, the translation does not appear as fully completed. Solution: We recommend clearing the cache in WPML under 'WPML' -> 'Support' -> 'Troubleshooting'. After clearing the cache, make a minor edit to the post in the default language and then translate it again. This should resolve the issue and display the translation correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported multiple issues: not receiving notifications, mixed language content in posts, missing translations on a specific page, and incorrect translation of an icon label. Solution: 1. We investigated the notification issue and advised the client to check and adjust email notification settings in their WPML account. 2. For the mixed language content, we corrected an XML code that was affecting content detection by WPML in Elementor, allowing proper reloading and translation of titles. 3. Missing translations were addressed using the WPML String Translation tool, with specific guidance provided for strings affected by HTML styling. 4. The incorrect icon label was also corrected via String Translation. 5. We recommended not using page editors like Elementor for editing translations as it could lead to errors or loss of data.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a critical error on their website when using WPML for the first time. The error prevents the display of a page as a complete translation. Solution: 1. Ensure that the current theme is up to date. If the developer is still working on it, they need to debug the theme to resolve the error. 2. Update the WPML plugin and its add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. You can check for the latest released versions under "My Account -> Downloads" on the WPML site. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/. 3. If updates are not visible, go to Plugins → Add New Plugin → Commercial tab and click "Check for updates". 4. Remember to back up your database before proceeding.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to use the 'Select items for translation' feature in WPML as the system fails to detect pages and continuously loads items. Additionally, the 'Jobs' tag is not displaying. The client has tried disabling the 'detect untranslated string' option, adding new strings, clearing the WPML cache, and setting language information without success.
Solution: First, we recommend upgrading your server's PHP and MySQL versions to meet the minimum requirements of WordPress and WPML. WordPress requires at least PHP 7.4 and MySQL 8.0. For more details, see WordPress requirements and WPML requirements. After upgrading, if the issue persists, especially after changing the IP address of your server, follow these steps: 1. Navigate to Plugins -> Add New -> Commercial in your website. 2. Unregister WPML by clicking the unregister link. 3. Visit WPML account sites and delete the existing site key. 4. Create a new site key. 5. Return to Plugins -> Add New -> Commercial on your website and click the register link to use the new site key. 6. If the problem continues, enable debugging on your site as per the instructions at Debugging WPML and check for any notable errors in the debug.log file.
If these steps do not resolve the issue, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that even after translating a blog post to 100% completion, it still did not show as complete, and the post was not displaying in the translated language. Additionally, there were errors in the Advanced Translate section and issues with ghost entries in the database. Solution: We identified that the issue was related to complex caching and ghost entries in the database. We resolved this by navigating to WPML > Support > Troubleshooting and clearing the ghost entries from the database. This action should ensure that translations are saved correctly and are accessible moving forward. For further details on clearing ghost entries, you can visit WPML Troubleshooting.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing issues where the page language did not change to German after translation, despite the pages being in review. Solution: We first verified the translations by checking the pages directly. Some pages displayed the correct German content, while others did not. We then proceeded with the following steps: 1. Ensured that the client had a full backup of the website. 2. Accessed WPML > Support > Troubleshooting to perform initial checks. 3. Removed the translations that were not displaying correctly. 4. Re-sent these pages for automatic translation. After these steps, the pages were correctly translated and published in German. The issue seemed to be related to ghost records in the database, which were cleared during the troubleshooting process.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using the WPML Media Translation search box to filter media by file name, alt tag, caption, and other metadata, but the search results do not appear even though a valid page count is returned. You expected to see 'Roadmap' related media results, but only the page count is displayed. Solution: We recommend navigating to the file
This is a temporary workaround. We have escalated this issue to our developers for review and aim to include a permanent fix in the next update.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
