Problem: The client reported that some footer text and other content are not appearing translated on the front end, despite being translated in the backend using the Herrington theme and Elementor.
Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML -> Translation Dashboard. 2. In the Other texts (Strings) section, search for the specific untranslated phrases or words. 3. If the footer is an Elementor template, check in the Templates or Template Parts sections within the Translation Dashboard. 4. Ensure these texts are sent for translation or that their existing translations are updated.
If the issue persists after these steps: 1. Go to WPML -> Theme and plugins localization. 2. Under Strings in the themes, select the Herrington theme and click Scan the theme for strings. 3. Under Strings in the plugins, select Elementor and any other relevant plugins, then click Scan the selected plugins for strings. 4. After scanning, navigate to WPML -> String Translation. 5. Search for the untranslated footer text or other phrases still visible on the site. 6. Translate any new strings found into the desired language.
If these solutions do not resolve the issue, it may be due to WPML configuration conflicts, cache issues, or a need for further troubleshooting. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an error when trying to automatically translate your homepage, where WPML cannot send some of the content to translation because it includes fields that are encoded, we can help. Solution: This is a known issue. We recommend you follow the steps described on our erratum page: https://wpml.org/errata/wpml-cannot-send-base64-encoded-content-to-translation/.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: When saving an ACF options page in a secondary language, a fatal error occurs due to an undefined constant and missing database tables related to the WPML String Translation plugin. Solution: 1. Ensure the WPML String Translation plugin is installed and activated. This can be done from Plugins -> Add New -> Commercial tab. 2. Increase the WordPress memory limit to at least 256MB by adding the following code to your wp-config.php file:
Place this code above the line /* That's all, stop editing! Happy blogging. */. 3. If the issue persists due to missing database tables, add the following code to the functions.php file of your theme:
After reloading the website backend and frontend, remove this code. 4. If necessary, manually create the missing database table as per the schema information from wpml-string-translation/classes/upgrade/class-wpml-st-upgrade-mo-scanning.php.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where translations for certain strings in a Dutch product pop-up are not updating, even though they have been translated in the WPML Translation Dashboard. Solution: We recommended checking how the pop-up content was added to the site. If it was added through plugin options or settings within the WordPress Dashboard, the client should ensure that these strings are properly registered for translation. We provided a guide to help with finding and registering strings that do not appear on the String Translation page: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation. If the problem persists, we asked for more details on how the pop-up content was added to provide further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.