Problem: The client was using WPML to translate products and encountered issues with the auto-translate feature stopping. The pay-as-you-go option was deactivated, and upon reactivation, the credit count appeared to reset, increasing the cost per translation. Additionally, the client faced payment issues with their credit card being rejected. Solution: We confirmed that the issues with the credit card were due to it being repeatedly rejected by Stripe and our system, requiring additional authentication from the bank. Using a different card resolved the payment issues. We also verified that the usage history and credit count did not reset after reactivating the subscription; the account continues to track prior usage. If you're experiencing similar issues, we recommend trying a different payment method if the current one fails and ensuring that your bank has authorized the transaction. For any discrepancies or further issues, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for personalized assistance. Contact WPML support for further help.
Problem: The client encountered a JavaScript error during the activation of WPML, specifically at the 4th step (AI Translation). The error message indicated that the 'ATE dashboard bootstrap function is not available on window.ateDashboard.' and suggested checking if a specific JavaScript file (dashboard.js) was loaded correctly. Solution: We recommended the following steps to resolve the issue: 1. Visit https://wpml.org/account/downloads/ and download a fresh copy of WPML. 2. Deactivate and delete the existing WPML plugin from the site. 3. Temporarily disable all other plugins and switch to a default WordPress theme to avoid conflicts. 4. Upload and activate the fresh copy of WPML. Additionally, we advised creating a full backup of the site before proceeding with these steps.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: You are experiencing an error on the 'all products' page when logged in with your admin account, while an editor account can access the page without issues. Solution: We recommend enabling WordPress debugging to identify the specific error. Here are the steps you should follow: 1. Edit your wp-config.php file and add the following lines before the comment /* That's all, stop editing! Happy publishing. */:
2. Replicate the error by accessing the 'all products' page with your admin account. 3. Check the debug.log file located in the /wp-content directory for any WPML-related errors. 4. Copy and paste the full error message here for further analysis.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
