Problem: You are experiencing an issue with editing exhibition dates on the Arabic version of your website. While you can edit these dates in the English version by navigating through Exhibitions, selecting an exhibition, and updating the date section, this option is not visible or accessible in the Arabic version. Solution: We recommend checking the source of the exhibition dates. These dates might be added via a plugin, theme options, or custom fields. It's important to verify if these dates are set to be copied from the original language when the exhibition is translated. If the dates are not editable or missing entirely in the Arabic version, please provide a screenshot from the Arabic version of the site showing where the issue occurs.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You have installed WPML, and when adding/registering a new key from the admin dashboard, the site fails to connect. Solution: We recommend that you first provide a screenshot of the issue to help us better understand the problem. Meanwhile, please contact your hosting provider and request them to whitelist the following domains to ensure that your server is not blocking our API:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
This step is crucial for ensuring proper communication between your site and WPML services.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You have received invoices with low payment amounts (0.24 and 0.14) that have not yet been paid, and you are wondering if there is a minimum amount required before we proceed with collecting payments from your credit card. Solution: If you're experiencing this issue, we recommend that you contact our accounts team directly for a quicker resolution. Please send your inquiries to hello@wpml.org.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where background images do not appear on the translated versions of their website. Solution: We recommend the client to provide more details on how the background image was added. It would be helpful to upload screenshots showing where the image is configured (such as theme options or page builder) and the settings used for the background image. This information will help us better understand the setup and provide a more accurate solution.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported issues after auto-translating their website. Specifically, header images are not displaying on the translated version of the homepage, and certain subheadings, such as product descriptions, are not being translated. Solution: For the untranslated subheadings, we have verified that they appear to be translated correctly upon review. If you're experiencing similar issues, we recommend double-checking the translation settings for each element on your page. Regarding the missing header images on the translated pages, this issue requires a more detailed investigation. We have created a separate support ticket to address this specific problem. You can follow the progress and find solutions here: https://wpml.org/forums/topic/split-background-images-do-not-appear/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: The client reported that on their Dutch (NL) page, translations were not appearing, and the 'Load More' button was not functioning, whereas these features were working correctly on the English version of the site. Solution: We first confirmed that all plugins, especially WPML Multilingual & Multicurrency for WooCommerce, were updated. We then requested the client to create a staging site using the WP Staging plugin to avoid affecting the live site. After further investigation by our 2nd-tier support specialists, it was discovered that custom code in the functions.php file of the child theme might be causing the issue. We set up a sandbox site and asked the client to install the parent theme, Ekko, to continue with the troubleshooting.
If this solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: When pressing the translate icon (+) on the product page, instead of redirecting to add an Arabic translation page, it redirects to the Translations queue page. Solution: We recommend following the steps outlined in a similar issue discussed in our forum if you have used it recently, the All-in-One WP Migration plugin to migrate the site. You can find the detailed steps here: https://wpml.org/forums/topic/cannot-translate-3/#post-17937026. If the problem persists after following these steps, please install the Adminer plugin to allow us to access your database for further investigation. Additionally, we will require FTP access details.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket at WPML support forum.
Problem: The client reported that slides are not being translated despite following the guidance provided in the WPML errata for the Woodmart theme. Solution: We first asked the client to confirm if they are using the latest version of their theme, as the issue might have been resolved in a recent update by the theme author. We also requested screenshots to understand how the slides are built or configured. Additionally, we suggested making a minor change to a slide, updating it, and then checking if it appears in WPML → Translation Dashboard.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needs to activate a Multilingual CMS $99 package for a new client but encounters a message stating they already have those benefits when trying to purchase from an existing WPML Lifetime account. Solution: If you're experiencing this issue, we recommend the following steps: 1. If the new project requires its own separate WPML account, you should either: - Create a brand-new WPML account while logged out, using a different email address. - Have your client purchase their own account directly. 2. Do not download and use the plugin ZIP from your current account to create a new Multilingual CMS subscription for this client. 3. If the site is intended to use your existing agency/Lifetime setup, you can register the new domain under your current account.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are trying to add a new language but encounter a paywall banner, even though your URL is registered as a development URL and you have an active license. Refreshing the account status does not resolve the issue. Solution: We recommend following these steps to register your site with a new key: 1. Ensure you back up your site completely. 2. Navigate to your account page at https://wpml.org/account/sites/ 3. Delete the existing key for your site. 4. Go to WP -> Plugins -> Add New -> Commercial tab. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to WP -> Plugins -> Add New -> Commercial tab. 9. Register the site with the new key.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client changed the z-index of some content to make a panel overlap, but afterward, the content disappeared from the translation manager. The content was part of a global element in Divi, which caused issues with WPML. Solution: We recommended the client to provide more details about how the panel and text were added, such as whether it was through a page builder, theme options, or custom code. We also suggested temporarily removing any customizations to see if the content becomes translated again. Ultimately, the client discovered that disabling the 'global element' setting in Divi resolved the issue, allowing the translation to appear again.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
