The client was experiencing issues with automatic translations getting stuck in the queue after moving their webshop to a new host. Despite trying several troubleshooting steps such as deregistering and registering the site with a new key, and enabling auto translation, the problem persisted.
Solution:
We discovered that the issue was due to a conflict between the IDs of translation jobs and the site ID on our ATE server. Our developers resolved this conflict, ensuring that the automatic translation functioned correctly.
If you're experiencing similar issues, we recommend checking for potential ID conflicts or reaching out for support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client updated their website URL and noticed that the site still appeared to be in development mode despite having a production license. They were expecting not to see a development mode banner but it was still visible. Solution: If you're experiencing this issue, we recommend you try re-registering your website with WPML. Here are the steps to follow: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add it again as a production website and copy the newly generated key. 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step 2.
This process should help your site recognize the correct license status. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client added 7000 prepaid credits to their website using WPML, but the credits are not showing up in the WordPress backend. Solution: If you're experiencing this issue, we recommend that you first remove your domain from your site key dashboard at https://wpml.org/account/sites/. Next, create a new site key. Then, on your website, navigate to WP > Plugins > Add Plugins > Commercial Tab > Click on 'Unregister site key' link and register this new site key. After completing these steps, recheck to see if the credits show up.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problema: Stai cercando di aggiornare il plugin WPML, ma ricevi un messaggio che indica che il plugin non può connettersi a wpml.org. Inoltre, nella pagina 'dettagli degli errori di comunicazione' appare l'errore 'wpml: Unable to register: Site key not matching'. Soluzione: Il problema potrebbe essere dovuto a una site key non correttamente registrata. Ti consigliamo di accedere alla tua area su https://wpml.org/account/sites/, rimuovere la chiave attuale e registrare nuovamente il sito seguendo la procedura guidata. Successivamente, aggiungi la nuova key nel tuo sito WordPress. Se incontri difficoltà durante il processo, ti invitiamo a contattarci per ulteriore assistenza.
Questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti o modifiche non applicabili al tuo caso. Ti consigliamo di verificare i problemi noti su https://wpml.org/known-issues/, controllare la versione della correzione permanente e assicurarti di avere installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto su WPML support forum.
Problema: Non riesci a trovare l'opzione per assegnare i crediti di traduzione al sito indevagroup.com, e non vuoi usare l'opzione 'pay as you go'. Soluzione: 1. Elimina la chiave attualmente registrata: Accedi al tuo account WPML e rimuovi la chiave che hai attualmente impostato per i crediti di traduzione. https://wpml.org/it/account/siti/ 2. Genera una nuova chiave: Dopo aver eliminato la vecchia chiave, crea una nuova chiave sempre all’interno del tuo account. Durante questo processo, assicurati di assegnare i crediti di traduzione corretti alla chiave appena generata. 3. Aggiorna la chiave in WordPress: Una volta ottenuta la nuova chiave, accedi al tuo sito WordPress e sostituisci quella vecchia con la nuova chiave. Vai in Plugin → Aggiungi un nuovo plugin e clicca sulla scheda Commerciale.
Se questa soluzione non risolve il tuo problema o se le informazioni sembrano non aggiornate, ti consigliamo di verificare i problemi noti, controllare la versione del fix permanente e confermare che hai installato le ultime versioni di temi e plugin. In caso di ulteriori difficoltà, non esitare a aprire un nuovo ticket di supporto.
The client needs urgent assistance with registering their live site with a new WPML license key.
Solution:
If you're experiencing this issue, we recommend you follow these steps after ensuring a full site backup (mandatory):
1. Visit your account page at https://wpml.org/account/sites/ 2. Delete the existing key for your site. 3. Navigate to Plugins>>Add New>>Commercial tab on your site dashboard. 4. Click on "Unregister WPML from this site". 5. Refresh the page. 6. Click on "Get a key for this site". 7. Copy the newly generated code. 8. Return to Plugins>>Add New>>Commercial tab. 9. Register the site with the new key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Der Kunde versucht, Staging für seine Website zu aktivieren. Es treten 404 Fehler bei den Domain-Sprachen auf. Solution: 1. Im Migrationsbanner angeben, dass es sich um eine Kopie der originalen Website handelt. 2. Im zweiten Schritt des Banners festlegen, ob vorhandene Credits für automatische Übersetzungen zwischen den Websites geteilt werden sollen. 3. Unter WPML > Sprachen die Domain einstellen und für jede Domain die Checkbox zum Validieren der Domain deaktivieren. Dies scheint notwendig, da WPML Probleme hat, diese zu verifizieren. 4. Die Einstellungen speichern und dann die WordPress Permalink-Einstellungen erneut speichern. Diese Schritte sollten das Problem mit der Site URL und den 404 Fehlern beheben.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: Der Kunde hat 200.000 Credits gekauft, weil WPML 0 Credits angezeigt hat, obwohl tatsächlich noch 18.894 Credits vorhanden waren. Solution: Wir haben den Kunden gebeten, die Rechnungsnummer mitzuteilen, um die Rückerstattung zu bearbeiten. Nachdem der Kunde die notwendigen Informationen bereitgestellt hatte, haben wir eine Anleitung zur Beantragung einer Rückerstattung über https://wpml.org/purchase/refunds/ gegeben. Nach Abschluss dieser Anfrage haben wir die Rückerstattung sofort über PayPal bearbeitet.
Falls diese Lösung für dein Problem irrelevant erscheint, weil sie veraltet ist oder nicht auf deinen Fall zutrifft, empfehlen wir dir, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass du die neuesten Versionen von Themes und Plugins installiert hast. Für weitere Unterstützung besuche bitte unser Support-Forum unter https://wpml.org/de/forums/forum/german-support/.
Problème : Le client rencontre un problème où WPML indique que le compte a expiré malgré la désinscription et la réinscription du site avec une nouvelle clé de licence. Le problème persiste même après avoir enregistré le site comme un nouveau site en production. Solution : Nous avons suggéré au client de vérifier si le renouvellement automatique de la licence avait été effectué, car selon notre système, un renouvellement était prévu pour aujourd'hui. En attendant, nous avons conseillé de télécharger et de mettre à jour les plugins WPML à partir des liens suivants :
Ces mises à jour ne supprimeront pas les paramètres WPML ou les traductions existantes. Si le problème persiste après le renouvellement automatique et la mise à jour des plugins, nous avons créé un ticket de suivi pour que le client puisse nous tenir informés.
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version des correctifs permanents et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problema: Estás intentando actualizar los plugins de WPML, pero no aparecen como registrados en tu cuenta, y por lo tanto, no están disponibles para actualización. Solución: Si tienes una cuenta Multilingual Blog y necesitas acceso a ciertos plugins que no están incluidos en tu tipo de cuenta, deberás hacer un upgrade a la cuenta Multilingual CMS. Puedes hacerlo siguiendo este enlace: https://wpml.org/es/purchase/ y pagarás solo la diferencia.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
