Problem: The client is working on a site under development and needs assistance translating Elementor buttons and WP Give forms using WPML. Additionally, there is an unwanted header text above the translation. Solution: 1) For translating Elementor buttons, add the following XML configuration in WPML > Custom XML:
After adding the code, make a small edit to your page, save it, and then re-translate the page to see the button text available for translation. 2) To translate WP Give forms, follow the official guide provided by GiveWP, available here: Translating GiveWP with WPML. 3) To remove the unwanted header text, go to WPML > Settings > Custom fields translation and set "qodef_enable_page_title" to COPY. Resave your default language page, and the same value for this setting will copy, so the page title bar will not be enabled on the translated page.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client has a custom post type called Projects, and the images are not syncing across translations. Solution: 1. Verify if the images are added through a custom field. If so, ensure the custom field is set to "copy" in the translation settings. 2. If the images are not added through a custom field, navigate to WPML->Settings->Media Translation and run the function that duplicates or translates images to other languages. 3. If the issue persists, check the widget, block, or custom field used for these images. Since they are set through Elementor, without backend access, further specific guidance cannot be provided. 4. Change the translation preference of the custom fields to "copy" using the Expert mode. Then, make a small edit to the content of the project so WPML can detect the changes and retranslate, which will copy those fields in other languages.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is using WPML to create a Spanish version of their website and has encountered an issue where Spanish Memberships include English subscriptions. This prevents Spanish speakers from accessing content they purchased because the memberships do not recognize the Spanish subscriptions. Solution: We confirmed that the WooCommerce Memberships plugin is compatible with WPML. However, there are known issues that might be causing the problem described. We recommend checking the specific errata related to WooCommerce Memberships not assigning membership when purchasing a product in a secondary language. Here is the link to the errata: https://wpml.org/errata/woocommerce-memberships-does-not-assign-membership-when-purchasing-a-product-in-a-secondary-language/ Applying the suggested workaround from this errata may resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to revert to the old translation layout in WPML because the new layout with three columns is less clear, and you are unable to see all segments of your products. Additionally, some fields for translating product image text are missing, and the 'Use the previous version' option does not revert to the old layout. Solution: In WPML, each Custom Post Type (CPT) must be translated separately, regardless of the layout. This includes posts, pages, products, and any additional CPTs like product tabs or events introduced by plugins. You cannot translate content from a product tab within the translation of a product. Each type of content (e.g., posts, products) must be handled individually in the translation editor.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: Quando WPML è attivo e si utilizza il gateway di pagamento Gestpay in WooCommerce, non viene inviata la mail dell'ordine, mentre con PayPal non si verifica questo problema. Solution: Poiché Gestpay non è un plugin testato da noi, non possiamo garantire la sua compatibilità con WPML. Se il problema persiste, potrebbe essere necessario contattare direttamente l'autore del plugin Gestpay per ulteriore assistenza. Inoltre, non è possibile disattivare solo la traduzione delle email senza l'uso di codice personalizzato. Ti suggeriamo di effettuare un debug del plugin per identificare la causa del problema o di considerare l'opzione di contattare uno dei nostri contractor per assistenza personalizzata.
Se questa soluzione non risolve il tuo problema o se ritieni che sia irrilevante perché datata o non applicabile al tuo caso, ti invitiamo a verificare i problemi noti, a confermare che hai installato le versioni più recenti dei temi e dei plugin, e a aprire un nuovo ticket di supporto.
Problema: Stai cercando di tradurre i link e i testi del footer del tuo sito utilizzando WPML, ma il footer non viene tradotto. Soluzione: Se stai riscontrando questo problema, verifica se il tuo tema utilizza i widget. Se sì, ti consigliamo di andare in Aspetto > Widget nel tuo dashboard di WordPress. Qui, dovresti duplicare il widget del footer e impostarne uno per ogni lingua che desideri gestire, ad esempio uno in italiano e uno in inglese. Questo dovrebbe risolvere il problema della traduzione del footer.
Se questa soluzione non dovesse essere più rilevante, perché potrebbe essere superata o non adatta al tuo caso specifico, ti suggeriamo di aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
