Problem: If you're experiencing issues where images are not displaying in the English version of a new mega menu entry, while they appear correctly in Chinese, the likely cause is missing specific CSS classes. Solution: We recommend following these steps to resolve the issue: 1. Navigate to Appearance → Customize → Menus. 2. Click on the Gear icon and activate "CSS Classes". 3. Return to Appearance → Menus. 4. Switch to the English menu and add "megamenu full col-6" to the new menu item.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to translate the Blurbs under 'METAL INDUSTRIEL HISTORY' using WPML in Divi 5, but they are not appearing in the Advanced Translation Editor. You have updated the wpml-config.xml and made changes to the English page. Solution: The issue arises because Divi 5 has transitioned from using shortcodes to Gutenberg blocks, which necessitates a new integration approach. Currently, only a limited number of specific blocks are supported by WPML. Full support for all blocks is planned once Divi 5 reaches its beta stage. For now, you can use a working XML configuration found in a German support thread here: https://wpml.org/de/forums/topic/divi-elemente-nicht-sichtbar/#post-17147476 Additional technical details are available at: https://github.com/OnTheGoSystems/wpml-config/pull/443/commits/aa67aff1e407f4f2b6dc9c07ba51fb8fb5186197
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client reported slow page generation times in the admin panel, particularly when using the VikBooking plugin or general admin pages. They noted significant memory usage and load on WPML-related calls via Query Monitor, despite having Redis Object Cache and WP Rocket active. The client also inquired about integrating VikBooking with WPML for multilingual support, including translating booking texts and emails.
Solution: We addressed the performance issues by suggesting the client enable WordPress's debug mode to identify specific errors causing the slowdown. Instructions were provided to modify the
wp-config.php
file to enable detailed logging. For the integration of VikBooking with WPML, we clarified that VikBooking is not officially compatible with WPML. We provided links to developer guides on achieving WPML compatibility and a list of officially compatible booking plugins as alternatives. Additionally, we offered a sandbox site for testing VikBooking with WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client reported that the EN flag switcher was not functioning correctly at all times.
Solution:
We identified that the issue was due to a conflict with the WPML switcher snippet. We recommended the following steps:
1. Disable the WPML Switcher snippet. 2. Clear all types of caches, including server, browser, and plugin caches. 3. Visit Settings >> Permalinks in the WordPress dashboard and resave the settings.
Additionally, if the site is hosted on One.com and uses Hostinger must-use plugins, we advise:
1. Remove the Hostinger MU plugins from
/wp-content/mu-plugins/
. 2. Clear all types of caches again. 3. Check if the issue is resolved.
If these steps do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Wenn Sie versuchen, die Inhaltsboxen von 'Nachtragsmanagement für Auftraggeber' und 'Fusionen & Übernahmen' im Übersetzungseditor anzuzeigen und zu übersetzen, aber feststellen, dass diese nicht angezeigt werden und nicht übersetzbar sind. Solution: Um dieses Problem zu beheben, müssen Sie die korrekte Konfiguration in Ihre
wpml-config
Datei einfügen. Hier ist die benötigte Konfiguration:
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme auf https://wpml.org/known-issues/ zu überprüfen, die Version des dauerhaften Fixes zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: If you're experiencing issues where changes made in the backend of your website are not visible on the front end in preview mode when using Avada with WPML Multilingual CMS, this might be due to accumulated post revisions. Solution: We recommend trying the following steps: 1. Use a database cleaner plugin to remove accumulated revision posts from your site. This has shown to resolve the issue on a staging site. 2. To prevent this issue from recurring, limit the number of post revisions that are retained. You can do this by adding the following line to your
wp-config.php
file:
define('WP_POST_REVISIONS', 3);
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing an issue where not all forms, especially popup forms, were visible in the backend list of a newsletter plugin, even when selecting 'all languages'. This issue was not occurring with shortcode forms. Solution: We recommended using the 'Set language information' option found under WPML > Support > Troubleshooting to make the forms visible. This step needs to be repeated each time a new popup form is created. Additionally, we suggested checking other recommended plugins for email marketing and lead generation, which can be found here: https://wpml.org/plugin-functionality/email-marketing-lead-generation/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
