Problem: The client is using the gettext function in their theme's footer.php to translate strings into Spanish, but the translations are not appearing when the page is refreshed. Solution: We recommended the client to enable the Auto-register strings feature in WPML → String Translation. This should be temporarily activated. After activation, the client should visit the front end, scroll to the footer, and reload the site once. For more information about this feature, please review the documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings After completing these steps, the client should check the WPML String Translation dashboard again to see if the strings are now being picked up or if they appear translated when tested with an incognito window. If this does not resolve the issue, we suggested changing the gettext call from
_e()
to
__()
and testing again.
If these steps do not resolve the issue or if the information provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client created English content in the theme and translated it into French via String Translations, but the new translations were not appearing on the front end. Solution: 1. Navigate to the
wp-content/languages/wpml/
directory and delete files named "nm_theme_options". 2. Go to WPML > String Translation, find and select the string, and delete it. 3. Access your theme settings while in the English version and re-save your top bar text. 4. Return to WPML > String Translation and re-translate the string.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: Il cliente ha riscontrato un problema con un plugin custom che gestisce un custom post type chiamato 'prodotti' con tassonomie custom. Alcune pagine prodotto tradotte restituiscono un errore 404, nonostante la corretta visualizzazione nella pagina archivio della tassonomia. Soluzione: Il problema è legato agli slug dei prodotti che rimangono identici in italiano e inglese, causando errori 404 per le pagine in inglese. Se il plugin è stato sviluppato internamente, si consiglia di seguire le indicazioni fornite nella documentazione di WPML per la traduzione degli slug per gli archivi dei custom post type, disponibile qui.
Se la soluzione proposta non risolve il problema o se la documentazione sembra non essere più aggiornata, si consiglia di aprire un nuovo ticket di supporto. È inoltre raccomandato verificare la presenza di problemi noti correlati su https://wpml.org/known-issues/, controllare la versione della correzione permanente e assicurarsi di avere installato le ultime versioni dei temi e dei plugin.
Problema: Están utilizando WordPress con los plugins WPML y Elementor, y tienen un sistema de redirección personalizado usando
add_rewrite_rule()
para crear URLs ficticias. Sin embargo, el widget 'WPML Language Switcher' no realiza la redirección adecuada y devuelve la URL por defecto de WordPress, afectando la navegación. Solución: 1. Para abordar este problema, necesitamos un ejemplo del código que están utilizando en
add_rewrite_rule()
dentro de su archivo functions.php. Esto nos permitirá realizar pruebas en un entorno controlado y entender mejor cómo interactúa con WPML. 2. Aumenten el límite de memoria de WordPress a un mínimo de 128MB para asegurar que el sitio funcione correctamente. Pueden hacerlo añadiendo el siguiente código en su archivo wp-config.php:
Coloquen este código justo encima de la línea /* That's all, stop editing! Happy blogging. */. Pueden verificar el límite de memoria actual en WPML -> Soporte.
Si esta solución no resuelve el problema o si la información proporcionada aquí se ha vuelto obsoleta, les recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienen instaladas las últimas versiones de los temas y plugins. Para más asistencia, pueden visitar nuestro foro de soporte.
Problem: You are trying to add a Facebook icon with a link into the WPML language switcher on your site. Solution: Unfortunately, it is not possible to add an extra icon or link directly in the WPML built-in language switcher. However, you can achieve this by building a custom language switcher using some custom code. We recommend using the
wpml_active_languages
hook and customizing it according to your needs. For more details, you can visit https://wpml.org/wpml-hook/wpml_active_languages/. Please note that this involves custom coding, which is outside the scope of our standard support. While we can provide guidance, we cannot create code for you.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate the name of a product variation in a WooCommerce site using WPML. Despite the translation being completed in the Advanced Translation Editor (ATE), the variation name still displayed in the original language on the front-end.
Solution: We identified that the issue was related to a custom function in the theme's
functions.php
file, which incorrectly handled language information and prevented translations from being applied. We modified the function to ensure it checks for valid data before proceeding. Here's the corrected code snippet:
if (function_exists('wpml_get_language_information')) {<br /> $lang_info = wpml_get_language_information($post_id);<br /> // Check if we got a WP_Error<br /> if (is_wp_error($lang_info)) {<br /> error_log('WP_Error encountered in wpml_get_language_information: ' + $lang_info->get_error_message());<br /> return; // Stop execution if there's an error<br /> }<br /> <br /> if ($lang_info['language_code'] !== 'en') {<br /> return;<br /> }<br />}
After applying this fix, the product variation name displayed correctly in all languages. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML support forum.
Problema: Estás intentando resolver un problema relacionado con el cambio de precio en multicurrency en tu sitio web. Utilizaste un código para solucionarlo, pero cuando se utiliza la moneda por defecto (€), la web muestra un error crítico porque la variable
$currency
no existe. Sin embargo, con otras monedas, como al acceder desde Argentina, el sitio funciona correctamente. Solución: Primero, necesitamos reproducir el error que mencionas. Por favor, describe los pasos específicos que seguiste cuando encontraste el error crítico usando la moneda por defecto. Esto nos ayudará a entender mejor el contexto y a proporcionarte una solución más precisa.
Si esta solución resulta irrelevante, porque podría estar desactualizada o no aplicar a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You added JavaScript (JS) to the head of your site using the Divi Theme Option/Integration and need different JS for the English version of your site. However, you cannot find the JS in the different strings. Solution: First, check if the JS code appears in WPML > String Translation > Admin Text. If you cannot find it there, we recommend adding the JavaScript code directly to your child theme's functions.php file using the
If this solution does not apply to your case because it might be outdated or not relevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: Sie versuchen, die URLs für Portfolio-Beiträge unter Verwendung des Enfold-Themes so umzuschreiben, dass die Portfolio-Kategorie in die URL aufgenommen wird. Dabei nutzen Sie WPML für eine mehrsprachige Website. Trotz korrekter Umschreibung der URLs wird der Sprachwechsler-Button nicht richtig umgeschrieben. Beim Wechsel von Deutsch auf Englisch wird der Sprachpräfix (z.B. /en/) nicht hinzugefügt, und der Kategoriename bleibt auf Deutsch. Solution: Versuchen Sie bitte die folgenden Hook anzuwenden: https://wpml.org/wpml-hook/wpml_permalink/
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/support-in-german/
Problem: The client modified the English part of a string in their custom theme's PHP file and updated the translation in WPML, but the Polish tag archive pages still displayed the untranslated string 'Sorted articles by'. Solution: 1. Ensure that all WPML plugins are updated to the latest versions and check if the issue persists when all other plugins are disabled, using only WPML plugins. 2. Test the translation of the modified string on different pages and with the default WordPress theme, such as 2021, to see if the issue is specific to the custom theme. 3. Replace the variable in the gettext function with a literal string for the text domain in the PHP file:
4. Rescan the theme for strings in WPML under 'Theme and plugins localization' and then translate the strings again in 'String Translation'. For more details on enabling text translation for themes not compatible with WPML, visit https://wpml.org/documentation/support/enabling-text-translation-for-themes-not-compatible-with-wpml/. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing incorrect alignment of the language switcher on their site, which is likely caused by the theme's CSS rather than WPML itself. Solution: 1. We recommend switching to a default theme to verify if the issue persists. If the alignment is correct with the default theme, the issue is with the custom theme's CSS. 2. To adjust the CSS for the language switcher, you can add CSS at WPML > Language > Language Switcher Options > Additional CSS. For responsive adjustments, set up a CSS media query: For more details on CSS media queries, visit https://www.w3schools.com/Css/css3_mediaqueries_ex.asp
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
