Problem: You are experiencing an issue where the logo link on your multilingual WordPress website redirects correctly in the primary language but redirects to the blog page instead of the translated homepage in the secondary language. Solution: We found that the problem was due to a translated string (
admin_texts_show_on_front
) that should not have been translated. To resolve this, you should delete the translation of this string. After doing so, the homepage should open correctly in the secondary language.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client updated the slugs for custom post types (CPTs) in different languages using WPML settings but encountered issues where the CPT pages sometimes display a 404 error or redirect to the homepage after the first page refresh. This issue persists even after clearing various caches. Solution: We recommend the following steps to troubleshoot and potentially resolve the issue: 1. Ensure that the slug translations are correctly set for each CPT in WPML -> Settings -> Post types translation. 2. Clear the WPML cache by navigating to WPML -> Support -> Troubleshooting -> Clear the cache in WPML. 3. Also, clear the full site cache on your hosting provider's dashboard. 4. If the issue persists, it might be related to how caching is handled on your server. Since the client's server is with Kinsta and caching cannot be disabled, consider testing changes in a staging environment where caching is not enabled.
If these steps do not resolve the issue or if it reoccurs, it might be due to a configuration that is specific to your environment or possibly an outdated solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to edit a page using WPML and the Language Box has disappeared from the right sidebar of the page edit screen. You are wondering if it's possible that you deleted the Language Box and how you can resume it in the sidebar. Solution: We recommend trying to move the Language Box back to the sidebar by pressing the down arrow icon in the Language metabox. This action should restore the Language Box to its original position in the sidebar.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance.
Problem: You are experiencing an issue where Elementor stops loading when the WPML plugin is activated on your WordPress site. Despite trying several troubleshooting steps like clearing cache, deactivating plugins, and increasing PHP memory, the problem persists.
Solution: We checked your site without making any changes and found that Elementor can edit pages in the default language and in Arabic. If Arabic is hidden on your site, you might need to enable the display of hidden languages in your user profile. Additionally, there are new translations available for Arabic for Elementor Pro which you should update. You might need to check with your hosting provider or temporarily disable any security settings or firewalls to update these translations. If these steps do not resolve your issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem still persists, please open a new support ticket for further assistance at WPML support forum.
