Problem: The client was experiencing performance issues in the admin area due to frequent calls to the ate.wpml API. These calls were made on every admin page and were significantly slowing down the site. The client noted that all translations were done manually and did not require these API interactions. Solution: We analyzed the client's database and discovered that the sync requests to the ATE server were triggered by leftover entries from translation jobs that were never completed. These entries were related to original pages that had been deleted, causing the API to repeatedly check for updates that never occurred. We resolved the issue by removing these obsolete database entries, which stopped the unnecessary API calls and improved the site's performance. We also informed our developers about this issue to prevent similar problems in the future.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Проблема: Клиент столкнулся с низкой скоростью загрузки сайта при использовании WPML и WooCommerce. Отключение WPML приводит к ускорению работы сайта. Решение: Мы рекомендуем выполнить следующие шаги для улучшения производительности сайта: 1. Убедитесь, что ваш хостинг соответствует минимальным системным требованиям WPML. 2. Используйте PHP 8 для лучшей производительности. 3. Настройте кэширование с помощью плагинов, таких как Super Cache, W3 Total Cache или WP Rocket. 4. Избегайте использования плагинов для SSL, которые могут замедлять сайт. 5. Установите плагин Index WP MySQL For Speed для оптимизации базы данных. 6. Отключите отладочные инструменты на продакшн-сервере. 7. Оптимизируйте размер страниц, минимизируя и объединяя JavaScript и CSS-файлы. 8. В настройках WPML отключите параметры, которые могут замедлять работу сайта, такие как 'Отображать как переведённое' и 'Adjust IDs for multilingual functionality'. 9. Используйте инструменты устранения неполадок WPML для очистки и оптимизации таблиц строк.
Если данные рекомендации не помогут или вы столкнётесь с другими проблемами, мы настоятельно рекомендуем проверить известные проблемы, убедиться в актуальности версий фиксов и установленных версиях тем и плагинов. В случае, если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client is experiencing 502 bad gateway errors on their site. The hosting provider identified that the 'wp_installer_settings' from wpml-string-translation is maxing out the autoload options, contributing significantly to the issue. The client is considering turning the autoload to OFF for 'wp_installer_settings' and 'wpml_strings_need_links_fixed'. Solution: We advised the client against disabling the autoload for 'wp_installer_settings' and 'wpml_strings_need_links_fixed' as it is not recommended. Instead, we suggested the following steps to diagnose and potentially resolve the issue: 1. Create a full site backup. 2. Update any outdated plugins or themes. 3. Flush any cache memory. 4. Activate WordPress debug mode as described in this guide. 5. Deactivate all plugins, including WPML ones, and activate a default WordPress theme like Twenty Twenty. 6. Reactivate the WPML plugins and then activate the theme and other plugins one by one to identify the culprit. 7. Check for any fatal errors in the debug.log file within the wp-content folder. Additionally, we informed the client that the next WPML version (v4.9) will have a much smaller 'wp_installer_settings', although there is no estimated time of arrival for this update.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problema: Estás experimentando tiempos de carga extremadamente lentos en el backend, especialmente al guardar cambios en productos y posts. El análisis indica que WPML es el principal causante de la ralentización, específicamente debido al archivo wpml-proxy-interceptor.js. Solución: 1. Confirma que has creado una copia de seguridad del sitio completo que puedas restaurar en caso de ser necesario. 2. Accede a la pantalla de administración de WPML en este enlace: https://www.almendrehesa.es/wp-admin/admin.php?page=wpml-string-translation%2Fmenu%2Fstring-translation.php&troubleshooting=1&strings_per_page=100 3. Elimina las cadenas que aparecen en esta pantalla, ya que están registradas incorrectamente y pueden estar contribuyendo a la lentitud. 4. Si el problema persiste, considera crear un sitio staging utilizando el plugin WP Staging para realizar pruebas adicionales sin afectar el sitio en producción.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problema: Si estás experimentando un icono de WPML en la barra de administración con un círculo azul y el dibujo de una rueda de engranaje que gira eternamente, acompañado del texto en hover 'processing media of posts, 0/111, 0%', esto indica un trabajo atascado en la base de datos. Solución: Para resolver este problema, recomendamos los siguientes pasos: 1. Instala el plugin Adminer para acceder a tu base de datos. 2. Navega a la tabla
icl_background_task
. 3. Elimina el trabajo atascado relacionado con la traducción de medios. Después de realizar estos pasos, el icono debería desaparecer de la barra de administración.
Es posible que esta solución pueda ser irrelevante si ya está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, por favor, abre un nuevo ticket de soporte.
Problem: You are experiencing performance issues on our website, which are preventing you from accessing your account to change your payment method. The website is extremely slow, leading to errors and timeout issues. Solution: We are currently aware of these performance issues and are actively working to resolve them. We recommend trying to access the website again later, ideally in one to two hours. If the problem persists, please check our known issues page for any updates or related issues. Ensure that you have the latest versions of themes and plugins installed.
If this solution does not resolve your issue or seems irrelevant, we highly recommend opening a new support ticket. You can do so by visiting our support forum.
