Problema: Si estás experimentando un icono de WPML en la barra de administración con un círculo azul y el dibujo de una rueda de engranaje que gira eternamente, acompañado del texto en hover 'processing media of posts, 0/111, 0%', esto indica un trabajo atascado en la base de datos. Solución: Para resolver este problema, recomendamos los siguientes pasos: 1. Instala el plugin Adminer para acceder a tu base de datos. 2. Navega a la tabla
icl_background_task
. 3. Elimina el trabajo atascado relacionado con la traducción de medios. Después de realizar estos pasos, el icono debería desaparecer de la barra de administración.
Es posible que esta solución pueda ser irrelevante si ya está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, por favor, abre un nuevo ticket de soporte.
Problem: You are experiencing performance issues on our website, which are preventing you from accessing your account to change your payment method. The website is extremely slow, leading to errors and timeout issues. Solution: We are currently aware of these performance issues and are actively working to resolve them. We recommend trying to access the website again later, ideally in one to two hours. If the problem persists, please check our known issues page for any updates or related issues. Ensure that you have the latest versions of themes and plugins installed.
If this solution does not resolve your issue or seems irrelevant, we highly recommend opening a new support ticket. You can do so by visiting our support forum.
Problem: The client, Sven, reported an issue with excessive resource usage in the database and a problem with the translation of author meta descriptions in a Divi theme WordPress site. The author's meta description was not translating correctly, although the author's title was. Solution: We performed several troubleshooting steps. For the performance issue, we suggested: 1. Visit the WPML String Translation page at WPML String Translation 2. Select and delete a significant number of strings to see if this resolves the performance issue. 3. Deactivate the caching plugin as strings can only be deleted after the cache is cleared. For the issue with the author's meta description not translating, we provided a workaround involving editing a PHP file in the Divi theme: - Create a backup of the entire site - Navigate to ...wp-content/themes/Divi/includes/builder/feature/dynamic-content.php - Locate line 1026 and replace:
If these solutions do not resolve your issues or seem outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Spanish Support Forum.
Problema: Dopo l'aggiornamento di WPML all'ultima versione, il sito ha mostrato un notevole rallentamento, soprattutto nelle sezioni admin e front-end. Il cliente ha notato un miglioramento significativo disattivando WPML, suggerendo che WPML potrebbe essere la causa del rallentamento. Soluzione: Abbiamo esaminato il sito con Query Monitor e non abbiamo trovato errori significativi. La differenza di prestazioni con e senza WPML è stata minima. Per ottimizzare ulteriormente il sito, consigliamo: 1. Fare un backup del sito per sicurezza. 2. Andare su WPML → Supporto → Risoluzione dei problemi. 3. Nella sezione 'Ottimizzazione tabelle del database', cliccare su 'Ottimizza tabelle di traduzione'. 4. Andare su WPML → Impostazioni → Traduzione dei tipi di post e impostare i prodotti come 'Traducibile – mostra solo elementi tradotti' per migliorare le prestazioni.
Se la soluzione proposta non risolve il problema o sembra non essere più rilevante, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
Problem: The client is experiencing a '502 Bad Gateway' error and long loading times when trying to access the WPML Translation Dashboard after enabling automatic translation on a development site using the Consalt theme and Elementor. Solution: 1. Increase the PHP Memory Limit to at least 256MB, preferably to 512MB. This adjustment can be made in the
wp-config.php
file or through the hosting provider's settings. 2. Temporarily pause automatic translation to reduce server load and attempt to access the dashboard. 3. If the issue persists, downgrade the PHP version to v8.1 or v8.2, update any outdated plugins or themes, and flush any existing cache. 4. Deactivate all plugins, including WPML ones, and switch to a default WordPress theme like Twenty Twenty. Then, insert the following code in the
5. After visiting the front page and allowing it to fully load, remove the code from
functions.php
. Reactivate the theme and plugins one by one to identify the culprit if the issue is resolved. 6. If problems continue, enable WordPress debug mode to identify any specific errors.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente está experimentando saturación del servidor debido al manejo de strings por el plugin WPML, lo que afecta el rendimiento del sitio sin causar una interrupción total. Solución: Si estás enfrentando este problema, te recomendamos seguir estos pasos: 1. Crea una copia de seguridad completa de tu sitio. 2. Actualiza los plugins o temas que estén desactualizados, especialmente los plugins de WPML. Puedes hacerlo en Plugins -> Añadir nuevo -> Pestaña 'Comercial'. 3. Accede a WPML -> Soporte -> Enlace 'solución de problemas' y haz clic en 'Clear invalid strings' en https://wpml.org/documentation/support/wpml-troubleshooting-options/. Este botón te llevará a una tabla donde aparecen strings que no se utilizan o se han registrado incorrectamente. Elimina estas cadenas. 4. Comprueba si el problema de saturación ha desaparecido.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: If you're implementing a website using WooCommerce and WPML and notice that the admin panel is slow, particularly when accessing WooCommerce → Products, where a large number of queries are reported, including many duplicates primarily from WPML_Translation_Job_Factory->retrieve_job_data(), resulting in slow page load times. Solution: We recommend increasing the WordPress memory limit to at least 256MB. You can do this by adding the following line to your wp-config.php file:
Add it above the line /* That's all, stop editing! Happy blogging. */ After increasing the memory limit, update your WPML plugins via Plugins -> Add new -> Commercial tab. You might need to click on the button to search for updates. Once updated, check if the issue with the admin panel speed has improved.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
