Problem: You have changed the product category slug to 'category' for the English version of your site, but in the German version, the URL still shows as 'produkt-kategorie' instead of 'kategorie'. Solution: We recommend going to WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs and adjusting the translation for the German version there. If the issue persists, please provide us with screenshots or links that illustrate the problem. Additionally, ensure you have provided debug information to help us better understand and resolve the issue. You can find instructions on how to provide this information here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: You are trying to display the translated product category archive page in English, but you encounter a 404 error. The issue arises because the '/category/' part of the URL is missing, likely due to a setting in an SEO plugin that removes this base. Solution: 1. Update Plugins First, update your WooCommerce Multilingual & Multicurrency plugin to the latest version. • Visit My Account → Downloads to get the latest release. • Install and activate it. • If no updates are shown, click 'Check for updates' in Plugins → Add New → Commercial tab. 2. Confirm Settings After updating, verify whether the '/category/' base is intact. If the issue persists, it’s likely related to a third-party plugin or custom theme feature that strips out that part of the URL. 3. Test With Default Configuration • Temporarily disable other SEO or permalink–related plugins and switch to a default theme. • Recheck the URL to isolate where the change is coming from. 4. Backup First Always ensure you have a full database and file backup before making updates or major configuration changes.
The client has resolved with a Rank Math setting that removes the product category URL.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
