Problem: The client requested to speak to a human without providing specific details about the issue. Solution: We asked the client to elaborate on the problem and suggested providing screenshots to help clarify the issue. Additionally, we enabled debug information for the support ticket and provided a link to instructions on how to retrieve and share this information. If you're experiencing similar issues, we recommend following these steps: 1. Elaborate on your issue in detail. 2. Use the "upload an image" option to provide screenshots. 3. Retrieve and share debug information using the instructions here: http://wpml.org/faq/provide-debug-information-faster-support/area
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: If you're experiencing issues with variable products on your WooCommerce + WPML website, where variation dropdowns are empty or display values in the default language (French) in secondary languages (EN, DE, ES, IT), the issue might be due to incorrect translation settings for the _product_attributes custom field. Solution: We recommend checking the WPML configuration for the custom field settings. Here's how you can resolve this: 1. Navigate to WPML → Settings → Custom XML Configuration tab and update the configuration to:
3. Go to the original product and make a minor change, such as modifying the description (you can revert this change afterward). 4. Update the product to trigger updates to the translation. 5. If the issue persists, try running the troubleshooting settings in WCML again.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with product categories not displaying correctly in English compared to German, and products not being assigned to the appropriate categories in English. This issue is linked to the Rentman plugin, which is not fully compatible with WPML. Additionally, other posts and pages are not translating properly, and menus are not synchronized between languages. Solution: 1. For the issue with product categories and products, we recommend checking the compatibility of the Rentman plugin with WPML. If it's not compatible, manual adjustments might be necessary. 2. To address the translation inconsistencies, go to WPML > Settings > Taxonomies Translation, locate
product_type
, and set it to 'Not translatable'. Then, navigate to WooCommerce > WooCommerce Multilingual > Status > Troubleshooting and run the tool to fix product_type assignment. 3. For issues with translating posts and pages, ensure that the Translation Memory is not incorrectly reusing German translations for English. Manually adjust translations or use the 'Translate automatically' option in WPML to ensure correct translations. 4. If these steps do not resolve the issues, we have opened a new ticket to investigate this further. Please continue the discussion there: https://wpml.org/forums/topic/split-translation-not-working-correclty/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
