Problem: If you're experiencing issues with EAN codes not transferring to translated files on your site, it might be due to the settings of custom fields in WPML. Solution: We recommend following these steps to ensure that your EAN codes are correctly copied to the translations: 1. Navigate to WPML → Settings → Custom Fields Translation, and activate the option labeled "Show 'Multilingual Content Setup' meta box on post edit screen." 2. Go to the original product page and edit the product. 3. Scroll to the bottom of the page and click on "Show system fields". 4. Identify the custom fields associated with your EAN codes that could contain the code and set them to "Copy". 5. Make a slight modification to the product and save your changes. 6. Go to the WPML translation editor and complete the translation. For more detailed guidance, visit our documentation on Translating Custom Fields.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are experiencing several issues with WPML on your site, including incomplete translations of product categories and products, footer translation inconsistencies, and errors during auto-translation. Solution: First, ensure you have a backup of your entire website. Then, access your server's database via phpMyAdmin and execute the following SQL command to clean up translation entries where the element_id is set to NULL:
DELETE FROM `wp_icl_translations` WHERE `element_type` = 'post_product' AND `source_language_code` IS NOT NULL AND `element_id` IS NULL;
After running this SQL command, check your Translation Management to verify that all products are now appearing correctly. If this solution does not resolve your issues or seems outdated, please visit our known issues page, confirm you have the latest versions of themes and plugins, and if necessary, open a new support ticket at our support forum for further assistance.
