Problem: The client requested to speak to a human without providing specific details about the issue. Solution: We asked the client to elaborate on the problem and suggested providing screenshots to help clarify the issue. Additionally, we enabled debug information for the support ticket and provided a link to instructions on how to retrieve and share this information. If you're experiencing similar issues, we recommend following these steps: 1. Elaborate on your issue in detail. 2. Use the "upload an image" option to provide screenshots. 3. Retrieve and share debug information using the instructions here: http://wpml.org/faq/provide-debug-information-faster-support/area
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: When an order is placed for a product with variations, different variations appear for the customer and the shop admin. For example, a customer orders a product with the color 'Medium', but the shop admin sees 'Light', and the variation ID is different. Solution: The cause for this problem appeared to be that those products were earlier translated with the Classic Translation Editor and the order of the attributes was not repsected when creating the translation. 1) Set the translation method to Classic Translation Editor at WPML > Settings. 2) Update the product's translation using the Classic Translation Editor. 3) Switch the translation method back to Advanced Translation Editor. 4) If the issue persists, repeat the process by updating the translation in the Classic Translation Editor and then editing the original product and translating it with the Advanced Translation Editor.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with variable products on your WooCommerce + WPML website, where variation dropdowns are empty or display values in the default language (French) in secondary languages (EN, DE, ES, IT), the issue might be due to incorrect translation settings for the _product_attributes custom field. Solution: We recommend checking the WPML configuration for the custom field settings. Here's how you can resolve this: 1. Navigate to WPML → Settings → Custom XML Configuration tab and update the configuration to:
3. Go to the original product and make a minor change, such as modifying the description (you can revert this change afterward). 4. Update the product to trigger updates to the translation. 5. If the issue persists, try running the troubleshooting settings in WCML again.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with product categories not displaying correctly in English compared to German, and products not being assigned to the appropriate categories in English. This issue is linked to the Rentman plugin, which is not fully compatible with WPML. Additionally, other posts and pages are not translating properly, and menus are not synchronized between languages. Solution: 1. For the issue with product categories and products, we recommend checking the compatibility of the Rentman plugin with WPML. If it's not compatible, manual adjustments might be necessary. 2. To address the translation inconsistencies, go to WPML > Settings > Taxonomies Translation, locate
product_type
, and set it to 'Not translatable'. Then, navigate to WooCommerce > WooCommerce Multilingual > Status > Troubleshooting and run the tool to fix product_type assignment. 3. For issues with translating posts and pages, ensure that the Translation Memory is not incorrectly reusing German translations for English. Manually adjust translations or use the 'Translate automatically' option in WPML to ensure correct translations. 4. If these steps do not resolve the issues, we have opened a new ticket to investigate this further. Please continue the discussion there: https://wpml.org/forums/topic/split-translation-not-working-correclty/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: The client needs to synchronize product attributes across different languages in a WooCommerce site using WPML, especially after bulk-importing product translations. The main challenge is to achieve this without overwriting existing custom translations of about 2,200 products.
Solution: We recommend two main approaches to synchronize product attributes without risking data loss: 1. Edit and Update Individual Products: - Navigate to the product in the original language. - Make a minor change in the content or attributes. - Save these changes and update the translation.
2. Use Bulk Synchronization Options: - Go to WooCommerce -> WCML -> Status tab. - Click on the Troubleshooting link at the bottom right. - Select the options to synchronize the attributes and variations. - Click on the Start button and wait for the synchronization to complete.
If these solutions do not apply to your case, or if they become outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: Der Kunde hat ein Problem mit dem Plugin German Market von Marketpress auf seiner Homepage, bei dem der String 'wp_wc_invoice_pdf_billing_address_additional_notation' in WPML String Translation als gesperrt markiert ist und eine Übersetzung benötigt. Solution: Wir haben festgestellt, dass das Problem durch einen ungültigen Wert in der 'autoload' Spalte der Options-Tabelle verursacht wurde. Um dies zu beheben, haben wir: 1. Die Datenbank manuell angepasst und den 'autoload' Wert auf 'yes' gesetzt. 2. Den betroffenen Eintrag aus der XML-Konfiguration entfernt. 3. Den String im Bereich 'Admin-Texte' der String-Übersetzung gesucht und gelöscht. 4. Anschließend den String erneut zur String-Übersetzung hinzugefügt, woraufhin er wie erwartet funktionierte. Wir empfehlen außerdem, die Plugin-Autoren zu kontaktieren, um sie auf das Problem mit der Registrierung der Option mit einem ungültigen Wert für 'autoload' hinzuweisen.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem anwendbar ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client has translated all brands for a dummy product using the Advanced Translation Editor (ATE), but the brands are not appearing in the secondary language under Products - Brands. The client is using the Shoptimizer theme and Rank Math plugin. Solution: We recommend checking if the URLs for the translated brands are directly searchable in the Advanced Translation Editor. Additionally, ensure that the option to show all links is enabled in ATE. This setting might help display the translated brands correctly in the secondary language.
If this solution does not resolve the issue or seems outdated, please visit https://wpml.org/known-issues/ to check for any related known issues. Verify that you have the latest versions of your themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
