Problem: The client is unable to add error messages in WPML String Translation, possibly due to a conflict with a third-party plugin. Solution: We recommend the following steps to isolate the issue: 1. Temporarily disable all plugins except for WPML, WCML, Woodmart, and WooCommerce. 2. Check if you are now able to add translations. If you have a staging site, we suggest performing these tests there. Otherwise, ensure you make a full backup of your site before proceeding.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related known issues. Also, verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problème : Le client a rencontré un problème où les permaliens des produits WooCommerce n'étaient pas traduits malgré la configuration correcte dans WCML / URLs de boutique. Solution : 1. Nous avons commencé par rafraîchir les réglages de permaliens via Réglages → Permaliens dans le tableau de bord WordPress et enregistré les modifications pour mettre à jour les règles de réécriture. 2. Après que cela n'a pas résolu le problème, nous avons augmenté la limite de mémoire de WordPress à 256 Mo pour améliorer la traduction des chaînes. 3. Nous avons corrigé un slug personnalisé pour le produit qui avait une langue attribuée erronée et rétabli le slug à son paramètre par défaut pour éviter les conflits. 4. La chaîne du slug a été supprimée et retraduite dans la traduction des chaînes. 5. Le cache a été vidé pour appliquer les changements.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're experiencing issues where the 'My Account > My Courses' page only works in English and redirects to the 'My Account' page in other languages, it might be due to incorrect URL handling in your custom theme. Solution: We recommend checking the
functions.php
file in your theme. Specifically, look for the function that customizes the WooCommerce menu on the 'My Account' page. You might find that the URL is hardcoded to 'my-account/my-courses', which does not account for language variations. Replace:
This change should correct the URL to reflect the appropriate language-specific endpoint. Please ensure to backup your database and website before making any changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a significant issue where editing translations through the Classic Translation Editor in WPML results in the complete deletion of the layout on the translated product pages. This problem leads to the loss of all content in the translation view, even though it remains visible in the editor. Solution: We recommend the following steps to address this issue: 1. Please provide specific examples of the affected products and include screenshots that illustrate when and where the problem occurs. This information will help us better understand the issue. 2. Confirm whether these products were initially translated using the Classic Translation Editor, as understanding the original translation method is crucial. 3. It's important to note that translating products should not alter the layout or design, only the content. If the layout is being affected, this might indicate a deeper issue.
If this solution does not resolve the problem or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported high database query usage by the WPML plugin, causing slow performance in their online store, especially under high traffic. Despite trying various caching plugins and optimizations, the issue persisted. Solution: We identified that the performance impact was primarily from the TemplateMela Core plugin, particularly the TemplateMelaCore_Elementor_Product_Category::render() function used in the main menu. We recommended disabling this plugin or replacing it with a more optimized solution for the main menu to reduce the number of queries and improve performance.
Further, we provided code improvements for caching:
if (\Elementor\Plugin::$instance->editor->is_edit_mode() || \Elementor\Plugin::$instance->preview->is_preview_mode()) {
This code ensures that caching does not interfere with live editing in Elementor.
We also suggested refining cache invalidation to be less aggressive and only clear the cache for relevant changes:
If these solutions do not fully resolve the issue or if they become outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with translated WooCommerce product category archives on a multisite installation. Specifically, clicking "View category" from the translated category edit screen results in a 404 error. This problem occurs despite the categories being properly linked and existing in WPML. Solution: We recommend you try the following steps: 1. Temporarily disable all plugins except WPML, WooCommerce Multilingual (WCML), and WooCommerce to identify any potential plugin conflicts. 2. If it exists, navigate to WPML → String Translation, search for the product-category slug, and remove its translation. 3. Go to Settings → Permalinks and click 'Save Changes' to resave the permalinks. After completing these steps, please check if the issue persists.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: El cliente tiene productos traducidos al inglés, pero en el frontend del sitio, partes del producto siguen apareciendo en español, a pesar de que el editor de traducción avanzada de WPML muestra un 100% de completitud. El cliente utiliza el tema Porto Child y WPBakery Page Builder. Solution: 1. Confirmar que la configuración de WPML para productos esté en 'Traducible – usar la traducción si está disponible o recurrir al idioma por defecto' en WPML → Ajustes. 2. Si la configuración es correcta y el problema persiste, sincronizar las taxonomías de los productos desde WPML → Soporte → Solución de problemas y seleccionar 'Sincronizar taxonomías de entradas'. 3. Limpiar cualquier caché del sitio después de realizar los cambios. 4. Si el problema continúa, hacer pequeños cambios en el contenido del producto en el idioma original, guardar los cambios, actualizar la traducción al 100%, y luego verificar el frontend. 5. Si aún persiste el problema, se recomienda compartir las credenciales de acceso al sitio de forma segura para una revisión más profunda por parte de nuestro equipo.
Si esta solución no resuelve el problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Проблема: При создании нового товара и его дублировании на другие языки возникает проблема: дубликаты не отображаются корректно, показывая другой языковой перевод вместо выбранного. Проблема наблюдается только с новыми товарами. Решение: Если вы столкнулись с подобной проблемой, мы рекомендуем выполнить следующие шаги в разделе WPML → Support → Troubleshooting: 1. Очистите кэш в WPML. 2. Удалите 'ghost' записи из таблиц переводов. 3. Исправьте collation для element_type. 4. Исправьте collation таблиц WPML. 5. Назначьте статус перевода дублированному контенту. 6. Установите языковую информацию. 7. Исправьте назначение типа поста для переводов. Если проблема с дублированием сохраняется, включите журнал ошибок (debug.log) и проверьте наличие ошибок в момент дублирования: 1. Включите отладку WordPress, отредактировав файл
wp-config.php
. Добавьте следующие строки перед комментарием /* That's all, stop editing! Happy publishing. */:
2. Воспроизведите ошибку. 3. Проверьте файл debug.log на наличие ошибок, связанных с WPML. 4. Скопируйте и вставьте сюда полный текст ошибки. Если предложенное решение не помогло или кажется неактуальным, рекомендуем открыть новый тикет поддержки. Также рекомендуем проверить известные проблемы, версию исправления и убедиться, что у вас установлены последние версии тем и плагинов.
Problem: If you're experiencing a 404 error when switching from the original language to a translation language after duplicating a product and retranslating it, the issue might be related to the WPML settings. Solution: We recommend checking your WPML settings under WPML > Settings. Ensure that when you publish the original post, the option 'Publish the post translations' is selected. This setting should automatically publish the translations when you publish the original product. If this setting is not enabled, it could lead to the translations not being accessible, resulting in a 404 error.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum for further assistance.
Problem: The client is experiencing an issue with their website. Solution: We recommend first deactivating all plugins except for WPML, WooCommerce Multilingual (WCML), and WooCommerce to check if the problem persists. This step helps identify if a third-party plugin is causing the issue. Additionally, updating WordPress to the latest version can provide recent improvements and fixes that might resolve the problem. Before proceeding with these steps, ensure to create a full backup of your database.
If these steps do not resolve your issue, or if the solution provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problema: Nel tuo ecommerce non riesci a vedere nei prodotti tradotti l'elemento hook WooCommerce di Elementor. Hai già consultato lo sviluppatore del tema e del plugin senza risolvere il problema.
Soluzione: Assicurati di aver tradotto correttamente il tipo di post del prodotto seguendo il percorso WPML → Settings → Post Type Translation. Puoi verificare la corretta traduzione visitando il tuo sito. Se il problema persiste, ti consigliamo di controllare i problemi noti su https://wpml.org/known-issues/ e di verificare che tu abbia installato le ultime versioni dei temi e dei plugin.
Se la soluzione proposta non risolve il problema o sembra non essere più attuale, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di verificare la versione della soluzione permanente e di confermare che hai installato le ultime versioni di temi e plugin. Per ulteriore assistenza, visita il nostro forum di supporto su https://wpml.org/forums/forum/italian-support/.
Problema: Si has traducido un producto al francés y aunque la traducción aparece completa en el backend, el producto no se muestra en la versión francesa de tu sitio web, incluso después de purgar caché y actualizar el producto original. Solución: Primero, te recomendamos recrear el producto. Esto implica eliminar el producto actual y sus traducciones y luego volver a crearlo y traducirlo. Esto puede resolver el problema si la entrada en la base de datos del producto está corrupta. Como medida de prueba, también puedes crear un nuevo producto y traducirlo para verificar si el problema persiste o desaparece, lo que ayudará a determinar si el problema es específico de ese producto o si es un problema general con WPML. Si decides seguir estos pasos, asegúrate de tener una copia de seguridad completa del sitio que puedas restaurar si es necesario. Si el problema continúa, por favor, comparte las credenciales de acceso al sitio de manera segura para que podamos investigar más a fondo.
Es posible que esta solución sea irrelevante debido a que está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problem: If you're experiencing issues with Woocommerce not displaying products properly, particularly when using the
[sale_products]
shortcode, it might be related to the interaction between WPML and your theme. Solution: First, verify if the issue persists when the default theme is enabled and WPML is disabled, which should display discounted products correctly. If this resolves the issue, it indicates a compatibility problem between WPML and your current theme. We recommend you to enable debug information to further diagnose the issue. Please follow the instructions on how to retrieve this information from your site and provide it to us by visiting http://wpml.org/faq/provide-debug-information-faster-support/. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
