Problem: The client reported that the WooCommerce shop page was breaking specifically for the Thai language. In Chrome, an error was thrown, while Safari displayed a blank body. The issue was traced to an incorrect translation of the string "Showing %1$d–%2$d of %3$d results" in Thai.
Solution: We identified that the string "Showing %1$d–%2$d of %3$d results" was incorrectly translated into Thai. We deleted the incorrect translation, and the page began functioning correctly. If you're experiencing a similar issue, we recommend checking for incorrect translations in your language settings and ensuring that all strings are correctly translated and formatted.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with translating product variations in WooCommerce using WPML. The variations in the translations do not match the original Dutch (NL) variations. Solution: First, ensure that the translation process aligns with the official WPML guide for WooCommerce, which can be found here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translate-woocommerce-products-product-variations-posts-and-pages. If the guide was followed previously, it might be necessary to remove and re-add the variations to correct the issue. Additionally, using the WPML -> Support -> Troubleshooting options may help, but if the problem persists, it might require escalation to second-tier support. In such cases, we might need to take a copy of your site, for which your permission will be required. The client reported this: We solved this issue by removing and adding the variations.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are experiencing issues where some product attributes are not showing on the frontend, and those that do appear are not translated. Solution: We are currently addressing this issue. We recommend checking the related support ticket where we are discussing this problem in detail. You can follow the updates and provide your feedback here: https://wpml.org/forums/topic/product-categories-not-assigned-after-translation/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the 'Davek' string to 'VAT' on the English version of the checkout page in a WooCommerce setting, but the translation does not appear despite being available in string translation. Solution: 1. Ensure that the string is correctly registered for translation: - Go to WPML → String Translation. - Enable the option to auto-register strings. - Navigate to the checkout page where the untranslated 'Davek' string appears. - Return to WPML → String Translation and check if the 'Davek' string has been registered. - If registered, proceed to translate the string. For more details, visit finding strings that don't appear on the string translation page. 2. Install the WooCommerce Multilingual & Multicurrency plugin: - This plugin is essential for managing translations in a multilingual store. - Install the plugin and complete the setup wizard. - Re-add the VAT label, and it should then appear in WPML → String Translation. For further guidance, check WooCommerce Multilingual documentation.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit the WPML support forum.
Problem: The client was experiencing an issue where the WooCommerce variation table was not displaying correctly on their website. The error log indicated a problem with a SQL query related to string translations. Solution: We identified that the issue was due to incorrect translation formatting of the string
%1$s – %2$s
. The incorrect format
%1$1 - %2$2
was causing the display issue. To resolve this, we: 1. Navigated to WPML --> String Translation. 2. Searched for the string
%1$s – %2$s
. 3. Updated the translation to the correct format
Please note that this solution might be outdated or not applicable to your specific case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate WooCommerce products using WPML, but after changing the language in the admin panel and going to the products page, the categories are not assigned to the products as expected. Only one category with one product is visible instead of all categories and respective products. Solution: First, ensure that the categories are properly translated. If you have already translated the categories, we recommend running the Synchronize Product Categories Assignment in Content option in WPML → Taxonomy Translation. This should align the category assignments across different languages.
If this solution does not resolve your issue or seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: Клиент столкнулся с проблемой, когда после использования WPML для перевода товаров на сайте, в вариациях товаров устанавливаются атрибуты со значением "Любое значение". В ответе REST API для этих товаров устанавливаются некорректные атрибуты. Solution: Мы рекомендуем выполнить следующие шаги для решения проблемы: 1. Внести незначительное изменение в оригинальный товар. 2. Сохранить и обновить товар. 3. Перейти в редактор переводов WPML и завершить перевод. Эти действия помогают синхронизировать данные между языковыми версиями.
Если данное решение окажется неактуальным или не поможет в вашем случае, мы настоятельно рекомендуем проверить список известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.
Problema: Estás intentando configurar los correos transaccionales de WooCommerce para que el asunto llegue siempre en castellano, acorde al idioma de tu tienda (es_ES), pero el asunto de los correos aparece en portugués en lugar de español, especialmente en los correos de 'Procesando' y 'En Espera'. Solución: Primero, te recomendamos agregar la información de depuración de WPML en el cuadro de información de depuración para que podamos ayudarte mejor. Puedes seguir esta documentación para proporcionar la información de depuración de WPML: https://wpml.org/faq/provide-debug-information-faster-support/ Luego, ve a WooCommerce --> Ajustes --> Correos y verifica si los títulos de los correos están en español o en portugués.
Si esta solución no resuelve tu problema o si la información parece desactualizada o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to assign product categories after translating them on your WordPress site using WPML, but the categories are not being assigned. Solution: We recommend checking the configuration of your WPML settings to ensure that the 'Taxonomy Translation' is set correctly. Follow these steps: 1. Go to WPML > Taxonomy Translation. 2. Select the product categories. 3. Verify that each category is correctly linked to its translated version. If the categories are still not assigned correctly after following these steps, it might be due to a compatibility issue with your theme or another plugin. In this case, we suggest: - Deactivating other plugins temporarily to see if there is a conflict. - Switching to a default theme temporarily to rule out theme conflicts. If the problem persists, please visit our support forum and open a new ticket for further assistance. We also recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket. Visit our support forum at https://wpml.org/forums/ for further assistance.
Problem: You are unable to translate the 'related product' field manually or automatically in WPML. Solution: The 'linked products' field is locked for product translations and cannot be translated directly as it syncs with the original product. Here's how to manage it: 1. Create some products and translate them. 2. Add some of these products to the 'linked products' field. 3. Translate the product to which you added items in the 'linked products' field. 4. Ensure that the products in the 'linked products' field are translated first. They will then appear correctly in the translated product.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: Il cliente non riesce a visualizzare le varianti di prodotto in inglese sul sito, nonostante siano presenti nel backend e visibili in italiano. Inoltre, si verifica un errore nel backend di WordPress indicando che il campo
product_type
non è stato impostato correttamente a causa della traduzione della tassonomia di product_type. Solution: Per risolvere il problema delle varianti di prodotto non visibili e l'errore del campo
product_type
, segui questi passaggi: 1. Vai su WooCommerce → WooCommerce Multilingual & Multicurrency → Status. 2. Clicca su Troubleshooting. 3. Metti il segno di spunta su: - Sync products variations - Duplicate terms → scegli l’attributo interessato - Fix translated variations relationships 4. Premi Start e attendi che la procedura termini. 5. Al termine, svuota eventuali cache e ricontrolla il prodotto. Se le variazioni tradotte sono corrette nel database e visibili nel backend, ma il tema non le carica sul front-end della lingua secondaria, potrebbe essere un problema di compatibilità del tema.
Se la soluzione proposta non risolve il problema o se la situazione è cambiata, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Problem: Клиент перевел все товары, но получил сообщение, что ссылки не переведены. Клиент также спрашивает, сгенерирует ли плагин ссылки на кириллице при нажатии на кнопку перевода. Solution: Если вы столкнулись с аналогичной проблемой, мы рекомендуем нажать на кнопку «Перевести URL-адреса». Это действие перенаправит вас на страницу, где можно управлять переводами URL-структуры вашего магазина. На этой странице вы сможете переводить базовые элементы URL для магазина. Например, если вы добавили произвольную базу /shop/ в разделе Настройки → Постоянные ссылки, здесь у вас будет возможность задать перевод этой части URL для других языков.
Обратите внимание, что данное решение может быть неактуально, так как оно может быть устаревшим или не подходить для вашего случая. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
