If you're experiencing an issue where adding an item to the cart in one language and then switching to another language allows the item to be added again, resulting in doubled quantities, this is due to the nature of WooCommerce's handling of stock levels across languages. This behavior occurs because the stock level isn't reduced to zero until the purchase is completed, similar to adding a product in one browser and then adding the same product in another browser.

We recommend applying the \'Sold Individually\' setting for your products. This setting prevents users from adding more than one of the same item to the cart, which should resolve the issue of duplicated items when switching languages. If you\'re using the Advanced Translation Editor, ensure that this setting is translated correctly. It might also be possible to synchronize this setting across translations automatically or through SQL updates. If this solution does not apply to your case, or if it seems outdated, please check related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance.

WCML - WPML

To use for all tickets related to WooCommerce Multilingual

Topic	Voices	Posts	Freshness
WCML + WPML String Translations cause REST UPDATE request times to increase dramatically 1 2 3 Started by: antonyS-6 in: English Support	2	36	1 month, 3 weeks ago Alejandro
убрать текст Started by: Seriy in: Поддержка на русском языке Quick solution available Проблема: Клиент хочет убрать определенный текст на сайте, который находится в стадии разработки, и интересуется, можно ли это сделать через настройки WPML или WooCommerce. Решение: В WooCommerce Multilingual & Multicurrency есть опция, позволяющая отображать отзывы со всех языков одновременно. Эту опцию можно найти в WooCommerce → WooCommerce Multilingual & Multicurrency → Settings → Product reviews, где нужно активировать опцию "By default, show reviews in all languages". В WPML нет функций для полного удаления текста. Если текст все еще виден, рекомендуем использовать CSS для его скрытия. Если данное решение не актуально или не подходит под ваш случай, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Для дополнительной помощи, пожалуйста, обратитесь в форум поддержки WPML.	2	2	1 month, 3 weeks ago Andrey
Shop Banner Translation Started by: wojciechZ-6 in: English Support Quick solution available Problem: You are trying to make the shop banners visible in the translated language on your site using WPML String Translation, but the banners are not visible in the translated language. Solution: We recommend adding the following XML in WPML >> Settings > Custom XML Configuration section: <wpml-config> <admin-texts> <key name="theme_mods_clotya-child"> </key><key name="clotya_shop_banner_each_category"> </key><key name="*"> </key><key name="category_id"></key> <key name="category_title"></key> <key name="category_subtitle"></key> <key name="category_image"></key> <key name="category_button_url"></key> </admin-texts> </wpml-config> After adding this XML, the banner image should display correctly on the secondary language category page. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.	2	7	1 month, 3 weeks ago Noman
I'm having problems translating products. Started by: rodrigoO-4 in: English Support Quick solution available Problem: The client reported that the product is translated but does not display correctly in various languages, specifically mentioning that variation products are not displayed correctly in the frontend. Solution: We recommended the client to edit the product in the original language (Portuguese), make a small change to the content, save it, update the translation products, and recheck the issue. When this did not resolve the issue, we proceeded to fix it by navigating to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting, selecting "Sync products variations" and clicking on Start. This process might take some time to complete. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.	2	11	1 month, 3 weeks ago Long Nguyen
The products have lost their language assignment Started by: eclectickS in: Soporte en español Quick solution available Problem: El cliente tiene un sitio web de comercio electrónico de joyería con aproximadamente 500 productos traducidos en tres idiomas (español, inglés y francés). Después de una actualización del plugin de ERP, cada traducción se cuenta como un producto separado, resultando en 1,671 productos sin idiomas asignados. Solution: El problema se debía a que los productos estaban configurados como 'No traducible' en WPML --> Settings --> Post types translation. Cambiamos esta configuración a 'Traducible', lo que permitió que las conexiones entre las traducciones de los productos se restablecieran correctamente. Para ayudar visualmente con el proceso, proporcionamos un video tutorial: https://komododecks.com/recordings/U24YI5V119V4nGtflltf. Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.	3	8	1 month, 3 weeks ago Paola Mendiburu
campo product_type está establecido incorrectamente Started by: joaquimP-2 in: Chat Support	1	2	1 month, 3 weeks ago
Categorie prodotto Started by: Ale in: Assistenza in italiano Quick solution available Problema: Dopo aver importato prodotti nel sito tramite WP ALL IMPORT, tutte le categorie prodotto sono state caricate correttamente tranne la categoria 'ACCESSORI'. Nonostante le traduzioni degli accessori siano presenti in italiano, non si visualizzano correttamente nel frontend quando si cambia la lingua. Soluzione: Per risolvere il problema, è necessario verificare la lingua impostata per i prodotti nella categoria 'ACCESSORI'. Puoi farlo andando sul prodotto, cliccando su 'Modifica' e controllando la sezione 'La lingua di questo/a prodotto'. Se la lingua non è corretta, puoi cambiarla da qui. Abbiamo creato un video per guidarti passo passo: Guarda il video. Se la soluzione proposta non risolve il problema o se sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il nostro forum di supporto.	2	10	1 month, 3 weeks ago Paola Mendiburu
Prices in other currency are not rounded Started by: nathanO-5 in: English Support Quick solution available Problem: The client is experiencing issues with price rounding in different countries/currencies on their WooCommerce site. Prices are rounded correctly when viewed from the Netherlands, but not when viewed from countries like the UK, where different tax rates apply. Solution: We recommend configuring the WooCommerce Tax Settings to display prices excluding tax. This approach helps in managing the display of prices consistently across different countries, despite the variations in tax rates. For detailed guidance on adjusting these settings, please refer to the WooCommerce documentation on tax settings: Setting up taxes in WooCommerce. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.	2	9	1 month, 3 weeks ago Andreas W.
2 orders instead of 1 Started by: David Henry in: English Support Quick solution available Problem: The client was experiencing an issue where attempting to order a product with only 1 in stock resulted in an error, and it appeared as though two orders were created, but only one was processed in the admin. This occurred when WPML String Translation was enabled, and there was also a problem with the refund process when WPML Multilingual CMS was active. Solution: We identified a PHP fatal error related to a format specifier in the WooCommerce email notification system. The error was traced to a translation string for the 'out of stock' message in WPML String Translation, which had an incorrect format. We corrected the translation from "Níl stoc de % againn." to "Níl stoc de %s againn." and verified that the checkout and refund processes functioned correctly thereafter. For further details on this type of error, you can refer to the documentation at https://wpml.org/errata/php-8-php-fatal-error-uncaught-valueerror-unknown-format-specifier-in/. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.	2	9	1 month, 3 weeks ago Long Nguyen
Traduction de la page checkout de woocommerce Started by: Rachel Bignard in: Assistance en français Quick solution available Problem: You are working on a development site and trying to translate the WooCommerce checkout page into English. However, you are unable to display the block containing contact details and payment method on the English version of the checkout page. Solution: If you're experiencing this issue, we recommend checking how your payment page is set up. If you are using Elementor, there might be a text field calling these shortcodes and HTML code. Here is an example of the code structure you might find: <!-- wp:woocommerce/checkout --><br /><div class="wp-block-woocommerce-checkout alignwide wc-block-checkout is-loading"><!-- wp:woocommerce/checkout-fields-block --><br /><div class="wp-block-woocommerce-checkout-fields-block"><!-- wp:woocommerce/checkout-express-payment-block --><br /><div class="wp-block-woocommerce-checkout-express-payment-block"></div><br /><!-- /wp:woocommerce/checkout-express-payment-block --><br /><!-- wp:woocommerce/checkout-contact-information-block --><br /><div class="wp-block-woocommerce-checkout-contact-information-block"></div><br /><!-- /wp:woocommerce/checkout-contact-information-block --><br /><!-- wp:woocommerce/checkout-shipping-method-block --><br /><div class="wp-block-woocommerce-checkout-shipping-method-block"></div><br /><!-- /wp:woocommerce/checkout-shipping-method-block --><br /><!-- wp:woocommerce/checkout-pickup-options-block --><br /><div class="wp-block-woocommerce-checkout-pickup-options-block"></div><br /><!-- /wp:woocommerce/checkout-pickup-options-block --><br /><!-- wp:woocommerce/checkout-shipping-address-block --><br /><div class="wp-block-woocommerce-checkout-shipping-address-block"></div><br /><!-- /wp:woocommerce/checkout-shipping-address-block --><br /><!-- wp:woocommerce/checkout-billing-address-block --><br /><div class="wp-block-woocommerce-checkout-billing-address-block"></div><br /><!-- /wp:woocommerce/checkout-billing-address-block --><br /><!-- wp:woocommerce/checkout-shipping-methods-block --><br /><div class="wp-block-woocommerce-checkout-shipping-methods-block"></div><br /><!-- /wp:woocommerce/checkout-shipping-methods-block --><br /><!-- wp:woocommerce/checkout-payment-block --><br /><div class="wp-block-woocommerce-checkout-payment-block"></div><br /><!-- /wp:woocommerce/checkout-payment-block --><br /><!-- wp:woocommerce/checkout-additional-information-block --><br /><div class="wp-block-woocommerce-checkout-additional-information-block"></div><br /><!-- /wp:woocommerce/checkout-additional-information-block --><br /><!-- wp:woocommerce/checkout-order-note-block --><br /><div class="wp-block-woocommerce-checkout-order-note-block"></div><br /><!-- /wp:woocommerce/checkout-order-note-block --><br /><!-- wp:woocommerce/checkout-terms-block --><br /><div class="wp-block-woocommerce-checkout-terms-block"></div><br /><!-- /wp:woocommerce/checkout-terms-block --><br /><!-- wp:woocommerce/checkout-actions-block --><br /><div class="wp-block-woocommerce-checkout-actions-block"></div><br /><!-- /wp:woocommerce/checkout-actions-block --></div><br /><!-- /wp:woocommerce/checkout-fields-block --><br /><!-- wp:woocommerce/checkout-totals-block --><br /><div class="wp-block-woocommerce-checkout-totals-block"><!-- wp:woocommerce/checkout-order-summary-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-block"><!-- wp:woocommerce/checkout-order-summary-cart-items-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-cart-items-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-cart-items-block --><br /><!-- wp:woocommerce/checkout-order-summary-coupon-form-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-coupon-form-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-coupon-form-block --><br /><!-- wp:woocommerce/checkout-order-summary-subtotal-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-subtotal-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-subtotal-block --><br /><!-- wp:woocommerce/checkout-order-summary-fee-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-fee-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-fee-block --><br /><!-- wp:woocommerce/checkout-order-summary-discount-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-discount-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-discount-block --><br /><!-- wp:woocommerce/checkout-order-summary-shipping-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-shipping-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-shipping-block --><br /><!-- wp:woocommerce/checkout-order-summary-taxes-block --><br /><div class="wp-block-woocommerce-checkout-order-summary-taxes-block"></div><br /><!-- /wp:woocommerce/checkout-order-summary-taxes-block --></div><br /><!-- /wp:woocommerce/checkout-order-summary-block --></div><br /><!-- /wp:woocommerce/checkout-totals-block --></div><br /><!-- /wp:woocommerce/checkout --> If copying this code to another page does not work, and similarly the payment page does not work for the French page, consider adding the code under an HTML widget using the WordPress editor and translating that page. This approach should correctly translate the page. If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.	2	10	1 month, 3 weeks ago Ilyes
String Translation Started by: fabio-luizT in: English Support Quick solution available Problem: You are using the Flatsome theme and are unable to translate the "MY ACCOUNT" string on the login page. Solution: The "MY ACCOUNT" string is the title of the My Account page. Since the original language of your site is Portuguese, you should change the title to "Minha Conta". This adjustment should resolve the translation issue. If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.	2	9	1 month, 3 weeks ago Itamar
Sorry, no products matched your selection. Please choose a different combination 1 2 3 Started by: willem-janV in: English Support Quick solution available Problem: The client is experiencing an issue where all products in languages other than the default are not displayed, showing the error message: 'Sorry, no products matched your selection. Please choose a different combination.' This issue is caused by the B2B King plugin blocking access to the products. Solution: We recommended checking the workaround provided on the WPML errata page for issues related to B2B King's product category restriction not being copied to translations. You can find the specific workaround here: https://wpml.org/errata/b2bking-product-category-restriction-not-copied-to-translations/ If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.	2	45	1 month, 4 weeks ago Osama Mersal
אני מנסה להשתמש בחיבור להמרות אונליין Started by: sagee in: תמיכה בעברית Quick solution available בעיה: הלקוח מנסה לחבר המרות לאתר שמספק המרות אונליין ומקבל שגיאה ב-API. השגיאה המדווחת היא cURL error 28. פתרון: 1. ייתכן שהבעיה נובעת משימוש בחשבון חינמי של השירות, שבו המטבע הבסיסי אינו אירו או דולר. 2. ייתכן כי השרת של הלקוח חוסם את גישת ה-API לשרתים של exchangeratesapi, מה שמסביר את הודעת השגיאה cURL 28. יש לבדוק זאת עם צוות התמיכה של השרת. אם הפתרון המוצע אינו רלוונטי, מכיוון שהוא עשוי להיות מיושן או שאינו מתאים למקרה שלך, אנו ממליצים לפתוח כרטיס תמיכה חדש. מומלץ לבדוק את הבעיות הידועות, לוודא את גרסת התיקון הקבוע, ולאשר שהתקנת את הגרסאות העדכניות ביותר של התבניות והתוספים. לקבלת עזרה נוספת, אנא פנה לפורום התמיכה של WPML.	2	5	1 month, 4 weeks ago Itamar
I want to translate the text “Additional content” on my order confirmation from woocommerce Started by: Thomas Maier in: English Support Quick solution available Problem: The client needed to translate text within the WPML plugin but was unable to find where to add these translations. Solution: 1. Navigate to WPML->String Translations. 2. At the bottom of the String Translation table, click on "Translate text in admin screens". 3. Search for the strings there and if found, select them and add them using the "Add to string translation" button. 4. Click on "Return to String Translations" and proceed to translate the text. For more detailed guidance, visit WPML String Translation documentation. Additionally, if the above steps do not resolve the issue, adding a custom XML configuration might be necessary. If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit WPML support forum.	2	7	1 month, 4 weeks ago Shekhar Bhandari
woocommerce problem: product quantity does not update. Started by: luigia-11 in: English Support Quick solution available Problem: If you're experiencing issues where product quantities are not updating across different language versions in your WooCommerce store after a sale, this could be due to the WooCommerce Multilingual plugin not being active. Solution: We recommend activating the WooCommerce Multilingual plugin to ensure that stock statuses are synchronized across all languages. Here's how you can resolve the issue: 1. Activate the WooCommerce Multilingual plugin. If it's not installed, navigate to Plugins > Add New > Commercial and install it from there. 2. Once activated, retranslate the affected product. 3. Go to WooCommerce > WooCommerce Multilingual > Status tab. 4. Scroll down to the "Troubleshooting" section and select the option as shown in this screenshot: https://prnt.sc/r8qJw53f8lSO. Then, click on the Start button to synchronize the stock status across languages. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.	2	3	1 month, 4 weeks ago Prosenjit Barman