Activating WPML I got a fatal error and can't access my dashboard now

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Tagged: Bug

This topic contains 25 replies, has 4 voices.

Last updated by Alejandro 1 year, 9 months ago.

Assisted by: Alejandro.

Author	Posts
August 19, 2023 at 11:48 am #14256175
helenL-8	I am trying to: activate WPML I expected to see: my dashboard Instead, I got: fatal error and can't access my dashboard
August 20, 2023 at 5:05 am #14257627
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before your ticket is assigned to one of my colleagues, I will try to help. Can you please enable the WordPress debug log and recreate the issue to see if you are getting a longer error message that is more specific? This will allow us to see if any PHP errors are being produced. More Info: https://codex.wordpress.org/Debugging_in_WordPress In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); Now please reproduce the issue once again. Locate the debug log in: /wp-content/debug.log Paste the content (if any) on a site like pastebin.com and then share the link here with us (only you and us will see the URL you are sharing). We will be waiting for your response. Kind regards, Mihai Apetrei
August 20, 2023 at 8:48 am #14257841
helenL-8	Dear Mihai Thank you for your message - I’m a photographer not a coder. It took all yesterday for me to get access to my dashboard again and once I did and reactivated WPML I got another fatal error. I have restored my dashboard and left WMPL deactivated. There maybe some conflict with a plugin I have installed, I haven’t got time to go through the long process of checking each plugin but I think it’s probably one to stop people right clicking and saving my images, which as a photographer I need. If I get time today I will try again but if that doesn’t work I will just uninstall WPML and ask for a refund.
August 20, 2023 at 10:10 am #14257987
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for the update. I'm sorry to hear about all the trouble that you are going through. If you are able to add the lines I mentioned here (https://wpml.org/forums/topic/activating-wpml-i-got-a-fatal-error-and-cant-access-my-dashboard-now/#post-14257627) inside your wp-config.php file, it should give you a more detailed error message and this way, we can find out more about what is the exact error and from where it is coming. Once that's figured out, the issue can be tracked down and properly debugged. Mihai
August 22, 2023 at 12:04 pm #14270865
helenL-8	I've looked at this a few times Mihai and I'm not technically competent enough to do it. I'm afraid I'll have to leave it and find another translator plugin but thank you for trying to help.
August 22, 2023 at 12:46 pm #14271257
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. I'll be following up on this ticket. Thanks for trying the above suggested steps, I’ll try my best to help you out in this case. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private which means only you and I have access to it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important. Thank you
August 29, 2023 at 6:27 am #14304057
helenL-8	Dear Norman Thank you very much for your offer of help. I can’t give access to my website or FTP login, however I can join a zoom call share my screen and follow direction from you. Many thanks Helen
August 29, 2023 at 5:37 pm #14308349
helenL-8	Thank you very much Norman, I appreciate the support.
August 30, 2023 at 4:04 pm #14315073
helenL-8	Hello Alejandro I have the link for the recording - if I copy here is it public or private?
August 31, 2023 at 9:55 am #14319021
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	You can copy it here, all links are private by default (And you can test this by going in incognito and pasting the link to this ticket). Regards.
August 31, 2023 at 10:33 am #14319425
helenL-8	Thanks Alejandro Link for WPML hidden link I also have an email with the fatal error message from WordPress
August 31, 2023 at 10:44 am #14319557
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Ok, before we continue, can you please install the beta versions of WPML, because it seems part of the problem you're having will be fixed with the beta version. you can follow these instructions: https://wpml.org/faq/how-to-install-beta-and-development-versions-of-wpml/ can you see if part of the problem disappears?
August 31, 2023 at 11:07 am #14319815
helenL-8	Hi Alejandro I switched to Beta and part of the problem did disappear - I got further before a critical error.
August 31, 2023 at 2:39 pm #14321747
helenL-8	Hello Alejandro I'm in the UK. I understand you are trying to resolve the issue while not having access to my site but as I said to your colleague earlier I am not technically confident enough to add anything to wpconfig. I will not do that. This was the message I got from wordpress yesterday after the fatal error. Hii! WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, sitepress-multilingual-cms. First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further. hidden link To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.3.1 Active theme: Chameleon (version 100.2.4) Current plugin: (version ) PHP version 7.4.33 Error Details ============= An error of type E_ERROR was caused in line 955 of the file /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php. Error message: Uncaught Error: Class 'WPML_Verify_SitePress_Settings' not found in /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php:955 Stack trace: #0 /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php(116): SitePress->verify_settings() #1 /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/Injector.php(444): SitePress->__construct() #2 /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/Injector.php(417): WPML\Auryn\Injector->instantiateWithoutCtorParams('\\SitePress') #3 /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/Injector.php(373): WPML\Auryn\Injector->provisionInstance('\\SitePress', 'sitepress', Array) #4 /home2/cotswold/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/container/class-wpml-container.php(98): WPML\Auryn\Injector->make('\\SitePress', Array) #5 /home2/cotswold/pub Thanks
August 31, 2023 at 2:54 pm #14322007
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Alright that error is enough. it basically tells us that the plugin wasn't installed correctly. 1) Please uninstall our plugins (nothing bad will happen) and then install them manually by downloading them from these 2 links: - https://wpml.org/download/wpml-multilingual-cms/?section=changelog (install the beta version and make sure you install this plugin first) - https://wpml.org/download/wpml-string-translation/?section=changelog (install the beta 2, please) 2) Once that's done please go to plugins > Add new > Commercial and click the "check for updates" button. you should not get an error here, but let me know if you do. ---------- I also found a plugin that can actually enable the debug log without you having to do it manually 🙂 --> https://wordpress.org/plugins/debug-log-manager/ (i was meaning to send it on my last reply, sorry!)