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This topic contains 34 replies, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author Posts
February 1, 2024 at 7:32 pm #15256824

abdurraufA

This is the worst support ever

Screenshot 2024-02-01 at 22-31-15 Support - #44999 - Translation issue ASAP.png
February 1, 2024 at 7:36 pm #15256844
abdurraufA

Is there a way to automaticaly translate all the visible to customers part of the website ? I am trying to do it but it very complex

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/automaticaly-translate-all-the-visible-to-customers-part-of-the-website/

February 1, 2024 at 7:39 pm #15256847

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'd like you to know that our support policy allows us to take care of only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

I've split the ticket here https://wpml.org/forums/topic/automaticaly-translate-all-the-visible-to-customers-part-of-the-website/ so that we could follow up over there.

As for this ticket, let me check with our 2nd Tier Support to see if they have a workaround for the category translation issue.

February 1, 2024 at 7:41 pm #15256850

abdurraufA

Thank you!

February 7, 2024 at 11:31 am #15276343

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding.

Our second-tier support team has conducted a check and observed that the Lisfinity license key has been deactivated, making it inaccessible for them to work on the issue here hidden link . They also indicated that the likelihood of resolving the compatibility issue is low, but they are willing to make another attempt.

Meanwhile, given the incompatibility of the plugin, I would suggest that you contact the theme author and ask them to consider enrolling in our 'Go Global' program (https://wpml.org/documentation/support/go-global-program/). Through this program, our compatibility developers will assist the theme author in ensuring the product is fully compatible with WPML at no cost.

February 7, 2024 at 11:37 am #15276386

abdurraufA

I have requested refund from theme, they have many other issues and it seems to me not willing to fix it. Thank you for your support on this matter, I really appreciate it.