cant see if there updates check box is on clickable

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to update plugins and experienced issues with the 'scan plugin strings' button being unclickable. They needed to translate the cookie button text in the banner and faced toggling issues in string translation options from the homepage. Additionally, there was confusion about the account seeming expired despite having lifetime access.
Solution:
We recommended checking for a plugin conflict by:
1. Creating a backup of the website.
2. Switching to the default theme, 'TwentyTwenty', via 'WordPress Dashboard > Appearance > Themes'.
3. Deactivating all plugins except for WPML Multilingual CMS and WPML String Translation.
4. Going to 'WordPress Dashboard > Plugins > Add new > Commercial (tab)' and clicking the 'Check for Updates' button.
5. Updating WPML and its addons.
For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates.
If automatic updates fail, we advised manually updating WPML and its addons by:
1. Ensuring the client is signed into wpml.org.
2. Downloading the latest versions from https://wpml.org/account/downloads/.
3. Installing them manually following the guide at https://wpml.org/faq/updating-wpml-manually/.
We also addressed the account issue, confirming there was no effect on the subscription and it remains active.

Please note, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues, Documentation request

This topic contains 10 replies, has 1 voice.

Last updated by amit 1 month ago.

Assisted by: Christopher Amirian.

Author	Posts
March 8, 2026 at 12:40 pm #17880159
amit	recently i was told to update pliugins but seems no option for that
March 8, 2026 at 12:54 pm #17880162
amit	seems something malfunctioning checkboxes fro updating plugin are missing and scaning for strings in plugins is impossible
March 9, 2026 at 7:01 am #17880694
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. May I ask you to check if there is a plugin conflict causing the issue? - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except: . WPML Multilingual CMS . WPML String translation - Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)". - Click the "Check for Updates" button. - Update WPML and its addons there. For more information: https://wpml.org/faq/install-wpml/#automated-updates Thanks.
March 16, 2026 at 7:41 am #17898810
amit	tried that didntwork can i give username and passward and get assistance on this issue?
March 16, 2026 at 7:57 am #17898824
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, If the automatic update doe snot work, please follow the steps below to update WPML and WPML addons manually: - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Make sure you are signed in wpml.org. - Go to https://wpml.org/account/downloads/ - Click the "Download WPML manually" link to show the rest of the plugins on the page. - Download the latest version of WPML and its add-ons. - Install them manually on your website using the method below: https://wpml.org/faq/updating-wpml-manually/ I will be happy to try the update but I will need you to give me the copy/staging version of the website to do the steps. I will not be able to do it on a live website as a normal pre-caution liek any other plugin update. Thanks
March 19, 2026 at 10:09 am #17910383
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, I tried to login to your website but there is a forbidden error. Is there a geographic limitation on your website login?
March 22, 2026 at 7:02 am #17916151
amit	its valid no forbidden i checked the user and passward are correct
March 22, 2026 at 7:06 am #17916152
amit	i can whitelist your ip if you send me it
March 22, 2026 at 9:19 am #17916209
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Sure my IP addresses that I usually connect with: 83.139.30.241 83.139.30.77 Thanks.
March 25, 2026 at 2:38 pm #17926690
amit	i whitelisted the ip q - why does my acount seem expired i purchased lifetime access it was ok until now please can you check this for me?
March 25, 2026 at 2:44 pm #17926742
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Ok, I checked with our system team and the issue will be fixed soon. The message does not have any effect on your subscription and you can continue using your lifetime subscription with no issues. By the way, I tested and I still see the 403 error. I made sure that I have 83.139.30.241 IP. Thanks.
April 3, 2026 at 2:28 pm #17948099
amit	seems to work now