Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the list of available products is not visible when logged in as a Wholesale customer on their WooCommerce site. This problem occurs when the WooCommerce Multilingual & Multicurrency plugin is activated, specifically when the multicurrency mode is enabled.
Solution:
We recommend checking the following documentation for a known issue that might be related:

Applying the workaround provided in the documentation appears to resolve the issue on the client's site. If this solution does not seem relevant to your situation, please open a new support ticket with us so we can assist you further.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 22 replies, has 3 voices.

Last updated by Bruno Kos 1 year, 3 months ago.

Assisted by: Bruno Kos.

Author Posts
December 20, 2023 at 1:45 pm #15103267

marc-andreA

Hi,

Hello,

We have deactivated all plugins except those useful to reproduce the problem.
You can install Duplicator Pro and create your own package.

Thank you!

December 20, 2023 at 2:19 pm #15103401

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I get "Error: The username wpml-help is not registered on this site. If you are unsure of your username, try your email address instead.", can you check?

December 20, 2023 at 2:33 pm #15103577

marc-andreA

Hi, this is Yan. I'm sorry, I removed your admin user thinking that you were only working with the archive. But given the circumstances, it's obvious that you need it now. It's all restored now. Sorry.

December 20, 2023 at 2:56 pm #15103897

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I was able to create Duplicator package and have escalated this to our 2nd tier support.

I will keep posted as soon as there is some news from them.

December 20, 2023 at 3:00 pm #15103905

marc-andreA

Thank you!

December 28, 2023 at 10:58 am #15134256

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Can you check this?
https://wpml.org/errata/woocommerce-payment-details-are-displayed-twice-on-the-order-confirmation-page-e-mail/

We tried this workaround and seems to be working on your site as well.

January 2, 2024 at 11:14 pm #15144941

marc-andreA

I confirm that we could login as a wholesaler without issues in hidden link
I will leave the ticket opened for a bit more than a week for the others to verify as well.

Could you show us how you did the workaround? Because I couldn't find the code to patch that was supposed to be on line 38. Thanks!

January 3, 2024 at 10:20 am #15145920

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

It would be in wp-content\plugins\woocommerce-multilingual\classes\multi-currency\payment-gateways\class-wcml-currencies-payment-gateways.php

gateways.jpg