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[Closed] Content is not translated

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This topic contains 40 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author Posts
July 19, 2024 at 3:35 pm #15979184

philippO-6

Background of the issue:
I tried to translate the content of each page on my site hidden link but it appears that it is not automatically translated. I don't even see the content in the original language to translate it.

Symptoms:
Content is not translated and the original language content is not visible for translation.

Questions:
Can you please check why the content is not automatically translated?
Why is the original language content not visible for translation?
July 20, 2024 at 8:56 pm #15981927

Kor

Thanks for your pateince.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
July 22, 2024 at 7:16 pm #15988854

philippO-6

Hi Kor,

I downloaded and activated the Duplicator plug-in. Since you have the admin access rights, I think you should have the permission to generate the screencast by yourself.

If it’s not working, I’ll be happy to help out according to the instructions that you sent.

Best regards
Philipp Obernhumer
July 24, 2024 at 4:37 pm #15999637

Kor

Thank you for your patience. I now have the duplicator copy of the site and will investigate the issue further. I’ll get back to you once I have more information.
July 24, 2024 at 8:02 pm #16000182

Kor

Thanks for your reply.

I can replicate the issue here hidden link

The footer shows the same for both languages

hidden link
hidden link

Please allow me to escalate this further to our 2nd Tier Support for further assistance.

July 24, 2024 at 8:51 pm #16000419

philippO-6

Not exactly sure what you mean, but yeah sure, please escalate it further.

One other thing: the domain that the site is built on atm, will not be the final one. How does it work with the plugin once we move it to the actual domain?

July 24, 2024 at 8:52 pm #16000424

Kor

Thanks for your reply.

The problem is the footer cannot be translated. Let us check into this issue first and I will let you know what to do next.

July 29, 2024 at 2:46 pm #16016722

philippO-6

So what's the status?
July 29, 2024 at 2:54 pm #16016744

Kor

Thanks for your reply.

I've applied the workaround for you as explained below and the footer translation works now. Please report the issue to the theme author and also ask him to join our go-global program as explained here https://wpml.org/documentation/support/go-global-program/

Open the app/public/wp-content/plugins/thim-elementor-kit/inc/utilities/class-elementor.php file
Around line 30, replace the following snippet:

public function render_content( $id ) {
		return \Elementor\Plugin::instance()->frontend->get_builder_content_for_display( $id );
	}

With:

public function render_content( $id ) {
		$id = apply_filters( 'wpml_object_id', $id , get_post_type($id) , TRUE  );
		return \Elementor\Plugin::instance()->frontend->get_builder_content_for_display( $id );
	}
July 30, 2024 at 3:46 pm #16021352

philippO-6

Ok, I saw that it's already translated. So I don't have to do anything here.

I also saw that some things have not been translated. I put it together in a sheet. Can you please go over it and make sure they're all translated:

hidden link

Thanks,
Philipp
July 30, 2024 at 4:52 pm #16021669

Kor

Thanks for your reply.

I've added some custom XML configuration for the accordion translation. hidden link

However, the archive template is facing the same issue as the footer template. I've reported this to our 2nd Tier Support for a second look.

I will come back to you as soon as I hear from them.

July 31, 2024 at 1:42 pm #16025559

Kor

Thank you for your patience.

Our second-tier support has investigated, and the issue is due to the theme's incomplete compatibility with WPML. Further compatibility issues may arise in the future. We recommend reporting this issue and the identified solution to the theme author. Ask them to integrate this fix across the entire template functionality.

I'm referring to this fix https://wpml.org/forums/topic/content-is-not-translated-2/#post-16016744

Also, please suggest the theme author to join our go global program as explained here https://wpml.org/documentation/support/go-global-program/
August 5, 2024 at 5:00 pm #16041260

philippO-6

Hi,

I forwarded it to the support of the theme and they are taking care of it now. I will give you an update once I've heard back from them!

Thanks,
Philipp
August 10, 2024 at 11:58 pm #16058931

philippO-6

Hi,

the developers of the theme adapted the necessary changes and applied it to their new template. we already updated the template. Please check if it was executed accordingly by the developers.

Thanks,
Philipp
August 11, 2024 at 6:46 pm #16059993

Kor

Thanks for your reply.

I've checked and I'm no longer seeing any translation issues on your Website. Could you please confirm that everything is working correctly on your Website now?

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