Customer Gets 2 Different “Invoice Number” On The Invoice For The Same Order

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Compatibility, WCML

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 11 months ago.

Assisted by: Bobby.

Author	Posts
May 9, 2024 at 1:31 pm #15610828
peterJ-48	Hello, Customer receives a different "Invoice Number" email on the invoice when placing an order, processing the order and completing the order. Placing order Screenshot : hidden link Processing and completion order Screenshot : hidden link We followed below steps. - Switch to a standard theme of WordPress. - Activated the WCFM, WPML and WooCommerce plugins with latest version. and tested still have the same issue. Then, one by one we disabled the plugins and if this plugin “WooCommerce Multilingual & Multicurrency” is activated then the customer gets 2 different “Invoice Numbers” on the invoice for the same order at different stages (When Placed, Processed And Completed order). If this plugin “WooCommerce Multilingual & Multicurrency” deactivate then customer gets unique “Invoice Number” on the invoice for the same order at different stages (When Placed, Processed And Completed order). Can you help?
May 9, 2024 at 5:47 pm #15611831
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for the screenshot! Are the invoices created by the "PDF Invoices & Packing Slips for WooCommerce" plugin? This plugin is an officially compatible plugin meaning that our teams have worked together to achieve this compatibility. It is important to note that the free version of this plugin, however, is not compatible with WPML. Their team has a great hidden link" rel="noopener" target="_blank">documentation on how to use the plugin with WPML, please review it and let me know your results. Also, they mention the following: To learn how to do this using the free version of the PDF plugin, see our documentation onhidden link" rel="noopener" target="_blank"> determining the PDF language.
May 13, 2024 at 7:45 am #15618763
peterJ-48	Hello, Are the invoices created by the "PDF Invoices & Packing Slips for WooCommerce" plugin? Reply : Yes. We are using WPML and WCFM plugin, and the WCFM plugin not combability with the pro version of the "PDF Invoices & Packing Slips for WooCommerce" plugin. So, we have an issue with this plugin “WooCommerce Multilingual & Multicurrency” is activated then the customer gets different “Invoice Numbers” on the invoice for the same order at different stages (When Placed, Processed And Completed order). and i don't think the issue have capability with WPML. Can you provide me any solution for this issue with the free version of the "PDF Invoices & Packing Slips for WooCommerce" plugin?
May 13, 2024 at 9:41 pm #15622628
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Just to clarify, the free version of this plugin isn't compatible with WPML and may not function as intended. This information is stated on our website and also mentioned as a warning on their site. You can find more details here: hidden link Hope this helps! Let me know if you have any questions.

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