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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Noman 1 year, 5 months ago.

Assisted by: Noman.

Author Posts
June 13, 2023 at 3:19 pm #13818625

rogerP-18

I added my site url hidden link to hidden link

After added www i cant my site updated url here https://wpml.org/account/

June 13, 2023 at 3:34 pm #13818881

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. You need to generate a new key when the URL changes by following the below steps:

1. Please delete the existing key by following the below steps:

- Please log in to your WPML account >> Go to the Sites page:
https://wpml.org/account/sites/
- Delete the existing site “hidden link key.

2. Please generate a new key by following the below steps:

- Go to Plugins >> Add new > Commercial tab and click the ‘Unregister WPML from this site’ link if that link exists.
- Please click the ‘Register WPML’ link.
- Click the ‘Get a key for this site’ link.
- It will generate the Key for your site with the updated URL automatically.
- Copy the key and paste it back to the input box and press the Register button.

Please let me know if this resolves your issue or if you need further assistance

Here is the doc for more details:
https://wpml.org/faq/install-wpml/#register

Please let me know if this resolves your issue or if you need further assistance.

Thank you

June 13, 2023 at 3:36 pm #13818887

rogerP-18

I have tried it but it wont work.

June 14, 2023 at 3:46 am #13821199

rogerP-18

any update?

June 14, 2023 at 7:10 am #13821961

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello, I am resuming work now and I will update you today asap about this issue.

Thank you for your cooperation and patience.

June 14, 2023 at 7:18 am #13821967

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Could you please try the troubleshooting steps by following the below doc:
https://wpml.org/faq/troubleshooting-registration/

If still an issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site and WPML account login details, so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you

The topic ‘[Closed] I cant see updated site url’ is closed to new replies.