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Tagged: Account Issues
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This topic contains 7 replies, has 2 voices.
Last updated by mercedes 1 year, 8 months ago.
Assisted by: mercedes.
Author | Posts |
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February 20, 2023 at 10:26 am #13068349 | |
poonyalidP Site owner |
Hi. I just renew my WPML and found that my WPML version is not including automatic translation. So I found a pending page waiting for translation. Then I click that page and click translate to English now. But many hours passed and it still showing English: Waiting for translator. What happen and what to do next? |
February 20, 2023 at 2:52 pm #13071337 | |
mercedes Supporter Languages: English (English ) Spanish (Español ) |
Hello! We can offer a refund for your Blog purchase and you can then renew your end-user account. This will allow you recover the features you had before. Please confirm and we will move forward. Kind regards |
February 20, 2023 at 3:36 pm #13071797 | |
poonyalidP Site owner |
Hi, Please process the refund and send me link to make renew payment. I’m quite not understand what you mean that I’m End User type. Thanks. |
February 20, 2023 at 6:37 pm #13073407 | |
mercedes Supporter Languages: English (English ) Spanish (Español ) |
I have asked the Systems team to work on this. In any case, I will let you know as soon as it is ready. Kind regards, |
February 21, 2023 at 11:15 am #13078291 | |
poonyalidP Site owner |
Hi, As the renew old license is same as my new wrong purchase license, you can change my license type to be renew price. Then no need to refund. Moreover, I don't want to be the End User. I want to be the owner of the site key as I'm the only one who take care this website. Please convert or transfer the owner right to my account. Or you can terminate that old key and allow me to generate new site key. Thanks. |
February 21, 2023 at 2:54 pm #13080513 | |
mercedes Supporter Languages: English (English ) Spanish (Español ) |
Before moving forward, let me clarify some things: -The end-user account gives you access to all WPML features (including automatic translation) but it allows you to use WPML on the site which was registered by your developer at time of the transfer. It does not allow you to add a new url. -The Blog subscription (the one you bought by mistake) does not give you access to automatic translation or several of the other WPML features. It only gives you access to the core plugin, for basic translation controls of your site. -If you want to have access to all WPML features and be able to register up to 3 production sites, and 9 development sites, plus unregister and register urls as much as you want, you will need the CMS version, which costs 99$, with yearly renewals at 74$. Let me know please. Many thanks |
February 21, 2023 at 3:22 pm #13080635 | |
poonyalidP Site owner |
Hi. I want to renew my last year WPML subscription with the same feature and same price at 39$. Please do anything to let me continue using the previous feature with that price. You can cancel my mistake purchased subscription. How to fix the site key problem? So I can renew. Thanks. |
February 22, 2023 at 11:07 am #13087819 | |
mercedes Supporter Languages: English (English ) Spanish (Español ) |
Hi! I have also sent you an email about this. Feel free to reply there if you find this more convenient. Let me know how it goes. |