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Last updated by tecnoservice-d.-wegleiter-h.-c 2 months ago.

Assisted by: Carlos Rojas.

Author Posts
July 31, 2024 at 12:37 pm #16025102

tecnoservice-d.-wegleiter-h.-c

Background of the issue:
When I translate the products on my site everything seems to work as intended at first, but after a while (unclear what causes it and how long it takes) parts of the translations just disappear. What's strange is that it only "forgets" pieces of a translated product page. There might be a pattern of it being text with line breaks or specifc symbols like colons. But there's no way for me to test this as I don't know what causes it to happen again.

I tried to resolve this issue before and the support suggested to increase the storage limit for the extension, which I did. It seemed to have fixed it for a while, but the problem reappeared. On the support page of the plugin it says I'm using 24.39mb with a max limit of 500mb. So I assume storage is not the issue.

This really is a big problem as adding back hundreds of translations is a very time extensive task and really frustrating.

I hope you can help me solve this problem once and for all.

Symptoms:
Pieces of product translations get lost after some time.

Questions:

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