I can see that the problem with completing the Divi Library posts persists. I've escalated this issue to our second-tier supporters. We'll keep you updated here on any news regarding this issue.
Our second-tier supporters asked me to check something regarding this issue in your site's DB. We need to check two options in the wp-option table of the DB. The options we need to check their status are "wpml.ate_sync.lock" and "wpml.ate_sync.lock.key".
Can you please share FTP access with us and allow us to install the Adminer (hidden link) script so we can inspect your site's database?
I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
According to instruction from our second-tier supporters I changed the following. The option 'Advanced Translation Editor' in Settings -> Translation Editor -> Editor for translations previously created using Classic Translation Editor was selected. I changed it to 'Classic Translation Editor (recommended)'. Please see the attached screenshot. I also checked other things our second-tier supporters instructed me to check.
If you can't give us FTP access please check yourself for PHP errors. Here are the instructions.
Please share with us WordPress's debug log (not WPML debug information). Please check this page for instructions.
To enable it, open your wp-config.php file and look for
define('WP_DEBUG', false);
Change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
After this, repeat the action that causes the problem on your site. Try to translate one layout that has not been translated yet and get the problem of it being stuck 'In progress'. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us.
If you can't follow these instructions, we must take a copy of your site and investigate this issue on our local servers. Please allow me to do so. For this, I must install a plugin like Duplicator or All In One Migration.
Sorry if I was not clear enough.
Besides checking the DB, which by now might be irrelevant (but maybe still needed), we want to check for PHP errors output by WordPress to the debug.log file.
Also I don't use SSH in my work as a supporter.
I would rather you allow me to take a copy of your site.
Do you allow me to do this by installing a backup/duplicator plugin?
However, I cannot install the All-In-One Migration or Duplicator plugins. You have a multisite installation and only gave me access to hidden link. With multisite WP installations, it is only possible to add new plugins from the main network dashboard.
Apparently, the free version of the All In One Migration cannot be used on a WP multisite installation.
I have the Duplicator Pro version, and with it, I should be able to copy a single site from a multisite installation. But I need access to your network as a super-admin to install this plugin. Please consider giving me this access.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
I installed the Duplicator Pro plugin, but the package creation fails each time I try. You can see an error log here.
hidden link
If you want further help with this, please provide us with a copy of your site. You can upload it to a service like Google Drive or Dropbox and share the link with me. I'll enable private messages for the next reply.
Our second-tier supporter debugged this issue on a copy of your site and solved it by removing those jobs from the corresponding DB tables. Now, we want to fix it directly on your site. For this, we need your permission to install a plugin to query the database directly.
Do you allow us to proceed?
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
