Issue
With WPML enabled, when QPilot GETs products for the Daily Sync from the WooCommerce REST API, your site is not able to return any product data for the (requested) French product Ids ONLY.
What We Did
• Reviewed Server Access Logs for details of Sync requests made to site to verify invalidated products were included in the Sync request
• Attempted running sync requests using the POSTman API tool (eg. GET WC products by Id using the includes parameter like QPilot does)
• Disabled WPML plugins for weekend - screenshot - and tested to verify if the Product Ids invalidated by the daily sync invalidated after disabling WPML plugin & extensions
• Reviewed products on staging site Monday (today) morning for visual confirmation ALL products synchronized successfully
• Reviewed online for common issues experienced by merchants using WPML
What We Found
• Verified the (French) products with sync errors daily, were being included in QPilot's daily sync requests
• After disabling the WPML plugin, the French Product Ids no longer had an issue with going out of sync (after re-syncing them manually) - screenshot
• Many merchants online have reported WPML's configuration "locking" products / product data in many different ways / scenarios
What This Means:
In summary, the WPML plugin 'locking' the product data for translated products appears to be blocking QPilot from getting data based on the Product Id's and is likely caused by how they manage the translated products compared to the original products (even though they are separate product Id's).
Testing Steps We Took
1. Disable WPML plugins - screenshot
2. Bulk sync all French invalid products from WP-Admin > Products (bulk actions)
3. Wait for daily sync ~01:00 UTC
4. Verified Sync requests are being made to site and include the id's of the French and English products
5. Verified Products remained synced Sat-Mon
6. To see the issue return, re-enable the WPML plugin & extensions
The plugin "Autoship Cloud powered by QPilot" is not available in our list of compatible plugins, which you can check here https://wpml.org/plugin/
I suggest you contact the plugin author and ask them to join our Go Global program where our Compatibility developers will help them to make their product compatible with WPML. https://wpml.org/documentation/support/go-global-program/
Hi Long! Thanks for the prompts answer. I had the feeling that the translations are blocked for writing but I was surprised that they are also blocked for reading.
I passed over the links to the Qpilot devs to see if they can do something with their API calls to adapt to the WPML logic.
