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Supporter timezone: Europe/Rome (GMT+01:00)

This topic contains 13 replies, has 3 voices.

Last updated by Laura 11 months ago.

Assisted by: Laura.

Author Posts
January 25, 2024 at 3:59 pm #15227258

arzoN-2

Tell us what you are trying to do?
Trying to get a good translation of my site ailoveshr.com to German.

Is there any documentation that you are following?
There is word doc I have created yes.

Is there a similar example that we can see? No

What is the link to your site? ailoveshr.com

January 25, 2024 at 6:39 pm #15227829

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

If possible, please provide us with some additional information on the issue you are experiencing with the translation. This will help our team better understand.

Feel free to share an example or direct link where the translation is located and how it should be displayed.

January 26, 2024 at 12:45 pm #15230144

arzoN-2

The issue is that this is completely wrong german translation - it is verbatim not common sense. See image. For a short period of time it was showing a more correct Translation (e.g. in the nav bar in german it showed Startseite instead of Heim, but now its gone back to Heim which is wrong).

Screenshot German v.png
January 26, 2024 at 12:57 pm #15230233

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi,

can you please provide us with your debug information? https://wpml.org/faq/provide-debug-information-faster-support/

Did you change automatic translation engine?

January 26, 2024 at 1:00 pm #15230241

arzoN-2

BTW it seems to be as if the language toggle in the footer leads to a different translation than the top right toggle. And then when I switch to English it still shows german. Very odd

January 26, 2024 at 2:01 pm #15230473

arzoN-2

What specifically is debug info?
Yes, automatic translation is on.

January 26, 2024 at 3:19 pm #15231011

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

I sent you a link to provide debug information https://wpml.org/faq/provide-debug-information-faster-support/

I know you're using automatic translation, I asked if you changed the engine, for example from DeepL to Google.

January 27, 2024 at 11:55 am #15232567

arzoN-2

Here you go. I did not make any switch from Deepl to Google

January 29, 2024 at 3:15 pm #15239332

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

That's pretty strange. I see 2 jobs for the homepage ailoveshr.com.

In the first one, "Home" was translated as "Home", in the second one "Home" was translated as "Startseite" as expected.

I would ask you to increase your WP Memory Limit (https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit) and resend the home page to translation.

If after doing that you still have the issue, please provide me with your site's credentials so I can better check.

January 30, 2024 at 2:48 pm #15244652

arzoN-2

I can tell you how the 2 jobs appear maybe - so on the website, there is a toggle on the top of the site and 1 on the bottom in the footer. The one in the footer gives the better translation. How do I solve this?

January 30, 2024 at 2:55 pm #15244716

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

It might be a cache issue then. What if you remove the menu switcher and add it again?

January 30, 2024 at 4:17 pm #15245586

arzoN-2

How do I do that? Also, is string translation supposed to be active? See screenshot

WPML.png
January 30, 2024 at 5:16 pm #15245823

arzoN-2

It is not a cache problem. Would it help if you got the debug info again? The issue is really because there are two toggles on the site. Could we pehaps arrange a call?

After all I may need to do manual translation anyway. Did I have to pay 99 for that? Or could I downgrade if I do it manually?

January 30, 2024 at 5:36 pm #15245912

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

In WPML > Languages > Language switchers https://wpml.org/documentation/getting-started-guide/language-setup/#language-switcher

Yes, String Translation must be enabled or you can't translate Elementor content.

The topic ‘[Closed] Issue with translated content’ is closed to new replies.