This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
- | 11:00 – 15:00 | 11:00 – 15:00 | 11:00 – 15:00 | 11:00 – 15:00 | 11:00 – 15:00 | - |
- | 16:00 – 20:00 | 16:00 – 20:00 | 16:00 – 20:00 | 16:00 – 20:00 | 16:00 – 20:00 | - |
Supporter timezone: Europe/Rome (GMT+01:00)
This topic contains 13 replies, has 3 voices.
Last updated by Laura 11 months ago.
Assisted by: Laura.
Author | Posts |
---|---|
January 25, 2024 at 3:59 pm #15227258 | |
arzoN-2 |
Tell us what you are trying to do? Is there any documentation that you are following? Is there a similar example that we can see? No What is the link to your site? ailoveshr.com |
January 25, 2024 at 6:39 pm #15227829 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Hi there, If possible, please provide us with some additional information on the issue you are experiencing with the translation. This will help our team better understand. Feel free to share an example or direct link where the translation is located and how it should be displayed. |
January 26, 2024 at 12:45 pm #15230144 | |
arzoN-2 |
The issue is that this is completely wrong german translation - it is verbatim not common sense. See image. For a short period of time it was showing a more correct Translation (e.g. in the nav bar in german it showed Startseite instead of Heim, but now its gone back to Heim which is wrong). |
January 26, 2024 at 12:57 pm #15230233 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
Hi, can you please provide us with your debug information? https://wpml.org/faq/provide-debug-information-faster-support/ Did you change automatic translation engine? |
January 26, 2024 at 1:00 pm #15230241 | |
arzoN-2 |
BTW it seems to be as if the language toggle in the footer leads to a different translation than the top right toggle. And then when I switch to English it still shows german. Very odd |
January 26, 2024 at 2:01 pm #15230473 | |
arzoN-2 |
What specifically is debug info? |
January 26, 2024 at 3:19 pm #15231011 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
I sent you a link to provide debug information https://wpml.org/faq/provide-debug-information-faster-support/ I know you're using automatic translation, I asked if you changed the engine, for example from DeepL to Google. |
January 27, 2024 at 11:55 am #15232567 | |
arzoN-2 |
Here you go. I did not make any switch from Deepl to Google |
January 29, 2024 at 3:15 pm #15239332 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
That's pretty strange. I see 2 jobs for the homepage ailoveshr.com. In the first one, "Home" was translated as "Home", in the second one "Home" was translated as "Startseite" as expected. I would ask you to increase your WP Memory Limit (https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit) and resend the home page to translation. If after doing that you still have the issue, please provide me with your site's credentials so I can better check. |
January 30, 2024 at 2:48 pm #15244652 | |
arzoN-2 |
I can tell you how the 2 jobs appear maybe - so on the website, there is a toggle on the top of the site and 1 on the bottom in the footer. The one in the footer gives the better translation. How do I solve this? |
January 30, 2024 at 2:55 pm #15244716 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
It might be a cache issue then. What if you remove the menu switcher and add it again? |
January 30, 2024 at 4:17 pm #15245586 | |
arzoN-2 |
How do I do that? Also, is string translation supposed to be active? See screenshot |
January 30, 2024 at 5:16 pm #15245823 | |
arzoN-2 |
It is not a cache problem. Would it help if you got the debug info again? The issue is really because there are two toggles on the site. Could we pehaps arrange a call? After all I may need to do manual translation anyway. Did I have to pay 99 for that? Or could I downgrade if I do it manually? |
January 30, 2024 at 5:36 pm #15245912 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
In WPML > Languages > Language switchers https://wpml.org/documentation/getting-started-guide/language-setup/#language-switcher Yes, String Translation must be enabled or you can't translate Elementor content. |
The topic ‘[Closed] Issue with translated content’ is closed to new replies.