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[Resolved] License key not accepted anymore

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This topic contains 4 replies, has 2 voices.

Last updated by arnoP-3 1 year, 7 months ago.

Assisted by: Mihai Apetrei.

Author Posts
March 28, 2023 at 5:11 am #13345083

arnoP-3

Hi,

I copied my live site to a staging copy on a subdomain that is registered with WPML and has a license key. I answered "this is a copy of my site" when prompted on the staging site. The issue is that I can't update WPML on the staging site. It does not accept the license key anymore. This used to work fine.

Kind regards,
Arno
March 28, 2023 at 6:45 am #13345827

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Arno.

Can you please login into your WPML.org account and share a screenshot of this area here:
https://wpml.org/account/sites/

I want to see the WPML key that you used for this site and the URL that you added to make sure everything is properly set up.

Also, from what I can see, this domain (hidden link) has a redirect to the WP-ADMIN login area, so this is why you might encounter this issue.

The domain should be accessible when you go here (hidden link), even if it just shows an "under construction" page.

I will be waiting for your response.

Thank you.

Mihai Apetrei
March 28, 2023 at 7:50 am #13346437

arnoP-3

Hi Mihai,

Thanks! It was the redirect to the login page (it's a site in development). I removed it temporarily and now it accepted the license and I could also upgrade the plugins.

I did not expect this to be the cause, because other plugins didn't complain, and because the site I copied from is also behind a login and I was able to update there.

If possible, it would be helpful if the error message explains the reason (not able to connect to the site), rather than saying that the license key is not accepted.

Thanks again,
Arno
March 28, 2023 at 5:27 pm #13351847

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Arno. I'm happy to hear that the issue is now resolved.

I will pass your feedback on to our team.

Can you also please mark this ticket as resolved?

Thank you!

Mihai
March 29, 2023 at 4:37 am #13354417

arnoP-3

Thank you!