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[Resolved] menu translation in english not appearing

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see the English version of their menu despite having translated the content and following WPML documentation.
Solution:
1. Ensure that the site meets the minimum requirements for WPML.
2. Update the theme and plugins to the latest versions.
3. Follow the step-by-step instructions for translating menus provided in the WPML documentation.
4. Enable the "Adjust IDs for multilingual functionality" option from the WPML >> Languages page.

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This topic contains 1 reply, has 2 voices.

Last updated by Noman 1 year, 3 months ago.

Assisted by: Noman.

Author Posts
January 16, 2024 at 1:30 pm #15190053

alainH-4

I'm currently trying to have the menu in english appeating. I followed the wpml documentation ( synchronizing among other actions )... but the menu in english is still not appearing. Can you please help me to identify the issue ? thank you

DO note that all the pages content has been translated but the menu is not

wpml.jpg
January 16, 2024 at 1:49 pm #15190343

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please try to follow the below steps and see if this resolves your issue:

1. Please make sure the minimum requirements for WPML are met:
https://wpml.org/home/minimum-requirements/

2. Please make sure you are using the latest version of the theme and plugins on your site.

3. Please make sure you have followed the step-by-step instructions from this doc: https://wpml.org/documentation/getting-started-guide/translating-menus/

4. Please make sure to enable the “Adjust IDs for multilingual functionality” option from the WPML >> Languages page and see if this resolves the issue.

5. If the issue persists, please add the debug report in the Debug Information box. I have also enabled the debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Thank you
January 19, 2024 at 9:04 am #15203492

alainH-4

Thank you Norman for your quick reaction and your efficient reply !