Missing pictures, links to other elements not localised, URLs not updated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues after importing translated XLIFF files using WPML. Pictures are missing from many elements, and some buttons linking to other elements are not translated, despite the linked elements being translated. Additionally, URLs are not automatically updated for translated languages as expected.
Solution:
For the missing pictures issue:
1. Navigate to WPML->Settings->Media Translation.
2. Ensure the following options are checked:
- Translate existing media in all languages
- Duplicate existing media for translated content
- Duplicate the featured images for translated content
3. Click on the start button and wait for the process to complete.
For more information, refer to the WPML Media Translation documentation.

For the untranslated buttons linking to other elements:
1. Make the elements translatable by following the instructions provided in the Lazy Blocks documentation and the WPML documentation on making custom Gutenberg blocks translatable.
2. Install the add-on provided by Lazy Blocks.

If these solutions do not seem relevant to your issue, please open a new support ticket with us.

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Tagged: Documentation request

This topic contains 12 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 3 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 8, 2024 at 11:45 am #15160070
stefanT-16	Tell us what you are trying to do? We translated a website for a client using WPML and XLIFF files. After the import of the translated files, pictures are missing in a lot of elements. In some elements buttons that link to other elements are not translated although the linked element is translated. Furthermore, WPML suggests that URLs are updated automatically for translated languages (https://wpml.org/documentation/getting-started-guide/translating-page-slugs/) but they aren't. Is there any documentation that you are following? https://wpml.org/documentation/translating-your-contents/#translating-pages-posts-and-custom-post-types Is there a similar example that we can see? What is the link to your site? hidden link It's the client's site with their WPML account but we have access as an administrator.
January 8, 2024 at 12:38 pm #15160381
stefanT-16	In one element (Antique Kollektion), some linked elements are missing. See screenshot "source-version" for the original page (category: product) and "target-version" for the translated page. In the translated version the titles of the linked elements are not translated. If we have to update the translated elements ourselves are there methods to automate or bulk update?
January 8, 2024 at 1:55 pm #15160736
stefanT-16	In some elements, the client couldn't change the contacts. They are embedded as a WordPress lazyblock <!-- wp:lazyblock -->. Our client had to delete them and create them new in order to change them a simple edit was not possible. Can you help us with these or is this WordPress's domain? They contain translatable text which isn't part of the translatable text of the XLIFF files. Can you assist us on how to translate them?
January 9, 2024 at 4:27 am #15162966
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello Stephan, Welcome to WPML support. I'd be happy to help you with this. After the import of the translated files, the pictures are missing a lot of elements. Can you follow the below steps and see if it helps? - Go to WPML->Settings->Media Translation - Check the following options -- Translate existing media in all languages -- Duplicate existing media for translated content -- Duplicate the featured images for translated content - Click on the start button and wait for it to finish. https://wpml.org/documentation/getting-started-guide/media-translation/ Every ticket is reserved for resolving one specific matter, ensuring focused support, streamlined communication, and high-quality service. Therefore, please open new tickets for your other concerns. Look forward to your reply. Thanks
January 9, 2024 at 9:47 am #15163672
stefanT-16	Hi Shekhar, Thanks for getting back to me. These options were all activated. But I found out that the problem was caused by missing tags in the XLIFF files and could correct it. However, we still have the issue of the missing translations of linked elements on the translated pages. They appear in the source language. In WPML -> Settings -> Custom Fields (I use the German version, so it might be different), I can see that they are not set to Do not translate. Might that be the issue? Can we easily translate them without doing the rest all over again? Furthermore, our client has the issue that the translated English pages redirect to the original German version when you klick on a link in an English page. He started to change the links in WordPress which takes a lot of time. Is there an easier way, maybe changing a setting somewhere and links are adapted automatically? Thanks!
January 9, 2024 at 10:06 am #15163827
stefanT-16	I misstyped: In WPML -> Settings -> Custom Fields (I use the German version, so it might be different), I can see that they are set to Do not translate.
January 9, 2024 at 1:35 pm #15164745
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you set the fields of the links custom fields to copy and see if it helps? Can you add few screenshots or even a video (if possible) to show the issue? Look forward to your reply. Thanks
January 9, 2024 at 2:01 pm #15164947
stefanT-16	Hi, We don't have links custom fields, only the ones in the screenshot "custom-fields". Are you referring to any of these? The linked elements in the English page should be in English, not in German (see screenshot "untranslated fields"; the text in the red boxes). If you click on them, you get redirected to the German pages, not the English ones. Is there an easy way, to a) translate the text of the clickable elements ("Eiche...") and b) update the links so they redirect to the English page? I suspect the text and links are part of the custom fields, but I am not sure. As for the links, there is a function to update links in articles in the WPML settings way down on the page. But I am not sure if this applies here.
January 9, 2024 at 2:03 pm #15164976
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
January 9, 2024 at 3:00 pm #15165349
stefanT-16	Hi, Our client can't give you access unfortunately. I opened the element I gave you the screenshot before and made another one of the code in the editor with the elements highlighted which supposedly contain the untranslated text and link to the original page. It is a lazyblock. Can you tell if we can automatically update these fields somehow? Thanks!
January 9, 2024 at 3:18 pm #15165462
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, You can make them translatable by following the steps mentioned here: hidden link https://wpml.org/documentation/support/language-configuration-files/make-custom-gutenberg-blocks-translatable/ You will need to install the add-on provided by lazyblocks. Let me know if this helps. Thanks
January 9, 2024 at 3:38 pm #15165537
stefanT-16	Thanks! We will try this for the next translation. But right now, it's easier to change the texts and links manually in WordPress. The client did this already for the majority of affected pages. We didn't know we had to make certain elements translatable. The client is new to WordPress and WPML and we didn't translate a site with lazyblocks before. If there is no way to update the texts and links automatically, you can close the ticket. Thanks a lot for your help.
January 9, 2024 at 3:40 pm #15165540
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, You can create a config file and resend the content to update the content, there is no workflow to update the content automatically apart from this as of now. Thanks
January 9, 2024 at 3:58 pm #15165584
stefanT-16	Our client hasn't installed the necessary Multilingual Tools Plugin. So, we will keep this in mind for the next translation and set WPML correctly to extract all content we need for translation. Thanks for your help with this!