Missing prices in order emails

This thread is resolved. Here is a description of the problem and solution.

Problem:
For all languages expect SV the order emails send to customers are correct, however on SV the price is missing.

Solution:
Removed the SEK currency here WCML Currency tab and reinserted it to fix it.

Relevant Documentation:

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Tagged: Not WPML issue

This topic contains 14 replies, has 2 voices.

Last updated by jakobM-4 1 year, 10 months ago.

Assisted by: Kor.

Author	Posts
April 2, 2023 at 1:34 pm #13384371
jakobM-4	I have a site with 4 languages enabled. EN/DK/SV/NO For all languages expect SV the order emails send to customers are correct, however on SV the price is missing. This is for both the new order email and for the order processing email. The order complete email is correct. (Check image) For all the other languages everything is correct. Do you have any idea on where is is changed/modified or why this is happening? Regards Jakob.
April 3, 2023 at 10:50 am #13388937
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Please make sure all WPML plugins are updated following the instructions here https://wpml.org/faq/install-wpml/#automated-updates Then, check and see if the issue is fixed. If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
April 5, 2023 at 4:08 pm #13412041
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I've checked and when I inspected the checkout page here hidden link The issue can be clearly seen. It shows the prices when I switch to the "Danish" language. We would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site. Thanks! Kor
April 10, 2023 at 8:14 pm #13439917
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I apologize for the delay due to the weekend. I'm able to import it into my local dev site and I will continue to investigate this further and will come back to you as quickly as possible. Thanks! Kor
April 12, 2023 at 8:19 pm #13459451
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I apologize for the delay. Sorry, the duplicator copy that you send is not working correctly on my dev site. Could you please grant me permission to create a duplicator copy on my own on your Website? I apologize again for the trouble. Thanks! Kor
April 13, 2023 at 8:10 am #13461979
jakobM-4	Hi Kor Sure - feel free to create a duplicator copy.
April 14, 2023 at 1:44 pm #13474303
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Your Website looks broken when I checked on it and I can't seem to complete a purchase anymore to test out the issue. Could you please restore the site so that I could check on it and make a copy? Thanks! Kor
April 14, 2023 at 2:13 pm #13474383
jakobM-4	Hi Kor Just logged in and placed an order and it worked fine. Are you on the SV language version when placing the order? Regards Jakob..
April 18, 2023 at 1:56 pm #13496563
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I apologize for the delay in response. Just letting you know that I'm still working on this and will come back to you as quickly as possible. Thanks! Kor
April 20, 2023 at 8:01 pm #13514163
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Sorry for the delays. I've been going back and forth trying to troubleshoot your Website. Could you please check why I cannot checkout? I've attached a screenshot for your reference. It would be best if you could share a screen recording of how the checkout process works. Thanks! Kor
April 21, 2023 at 9:38 am #13516863
jakobM-4	Hi Kor Looks like you are on the DK version of the site. In order to pay in SEK you need to be on the SV version of the site. If you to check out from the DK version you can only do so, if invoice/delivery country is also DK. Thanks 🙂
April 25, 2023 at 6:17 pm #13536133
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I apologize for the delay in response. I've tried this again and I'm getting this error now "Ingen leveransmetod har valts. Dubbelkontrollera din adress eller kontakta oss om du behöver hjälp." . I just can't check out. Maybe you can record a screen recording using this free tool so that I could refer? hidden link If possible, could you please create a new clone from your production site here hidden link again so that I could check on this again? I suspect the issue is related to the Woocommerce End Points, I'd like you to check your Woocommerce End Points and make sure they are being translated correctly in WooCommerce → WooCommerce Multilingual → Store URLs. Also, I'm getting this error shown in the attached very frequently and it's preventing us from troubleshooting your Website. Please check and revert. Thanks! Kor
April 25, 2023 at 6:47 pm #13536329
jakobM-4	Hi Kor Here is a video: hidden link There was a problem with the delivery method, but I've enabled free shipping now. The page is a little slow loading and sometimes time out. Regards Jakob..
April 27, 2023 at 8:51 pm #13553307
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I removed the SEK currency here hidden link and reinserted it and it seems to work fine now. Could you test this on your production site? hidden link Let me know how it goes. Thanks! Kor
April 28, 2023 at 9:00 am #13555931
jakobM-4	Yes - that actually worked. Weird 🙂 Thanks..