Need to remove two domains from WPML connection/subscription

This thread is resolved. Here is a description of the problem and solution.

Problem:

We want to remove WPML from three of our sites, but we are getting an error while doing it.

Solution:

By following these instructions, the user was able to resolve their issue and disconnect the mentioned domains from their WPML account.

1. To unregister WPML from a certain site, you need to visit your-domain.com/wp-admin/plugin-install.php?tab=commercial and click on the "Unregister WPML from this site" option. This action would disconnect WPML from the domain of your site.

2. To remove the site from the user's account on wpml.org, you need to visit https://wpml.org/account/sites/. There, you would see a list of your connected sites. To remove a specific site, you need to click on the trash can icon next to the desired domain.

Relevant Documentation:

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This topic contains 4 replies, has 3 voices.

Last updated by innovexA 1 year, 10 months ago.

Assisted by: Itamar.

Author	Posts
March 3, 2023 at 11:26 am #13162869
innovexA	Tell us what you are trying to do? We want to remove WPML from dev.lgrs.ae and old.lgrs.ae but we are getting an error while doing it, it would be great if you can unlink/reactivate them so we can use the subscription on another website. Is there any documentation that you are following? I tried to follow the documentation but was unable to do it because of the error, I've attached the screenshot below. What is the link to your site? old.lgrs.ae & dev.lgrs.ae
March 3, 2023 at 12:16 pm #13163339
Andreas	Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. The screenshot is not attached, may I ask you to try one more time ? Regards, Andreas
March 13, 2023 at 3:55 pm #13234605
innovexA	Hi, Could you please remove innovexagency.ae from the connected domains if possible? I would like to link another domain instead of this as for now. Thanks ~
March 13, 2023 at 4:40 pm #13235003
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'll continue to help you with this issue. According to our records, you have the following three sites registered n your account to get automatic updates. hidden link hidden link hidden link If you want to remove hidden link, you can do that directly on your site by visiting hidden link and pressing the "Unregister WPML from this site" option. Please see the attached screenshot. On your account page on wpml.org you can remove the site by visiting here. https://wpml.org/account/sites/ Then please press the trash can icon. Please see the attached screenshot. Please let me know if it works for you. If you are still getting an error, please tell me what error you get, and send me a screenshot. Regards, Itamar.