In the backend, only a part of the text is translated from Dutch to English. When I go visit the page in the front end, and I go to "English", there's no translation at all - all text still in English
and see if nothing is missed. Additionally, upgrade your parent theme to the latest version, because as per our records, theme compatibility was updated around version 3.15.6.
IMPORTANT: Please take full backup of your website and database beforehand.
After upgrading the theme, try cancelling the existing translation in progress, make a little change in the content, save and translate again.
Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter.
Can you update WPML plugins to the latest versions?
IMPORTANT: Please take full backup of your website and database beforehand.
You can try this by going to Plugins -> Add New -> Commercial -> Check for updates or manually downloading from https://wpml.org/account/downloads/ and uploading via Plugins -> Add New -> Upload.
And then try cancelling the existing translation in progress, make a little change in the content, save and translate again.
If it doesn't resolve the issue, try switching to a WordPress standard theme like 2023 and see if this works?
Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter.
Hi, there's no WPML update available. I have version 4.5.15 (multilingual) and 3.2.3 (string translation). I will not switch to another WP theme and keep Flatsome theme.
Any other option how to resolve?
May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.
Also provide following detail to investigate/observe the issue:
- detailed steps to reproduce the issue
- links to pages in admin and on frontend
- screenshots or screen recording if needed to explain
- any other relevant information to observe/investigate the issue
Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise. Please confirm it in your next reply or let me know if you do not agree with the mentioned.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
Before continuing on the site, I'll also need your confirmation and approval on each of the followings:
1) Is this a Live/Production or Staging/Dev site?
2) Is it OK to work on this site?
3) Is it OK to try some changes/fixes on the site and/or activate/deactivate/install a plugin on the site, which may cause conflicts with the other parts of the site?
4) Have you taken full backup of your website and database?
