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[Closed] Page Not Found when the WPML plugin is activated

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This topic contains 15 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author Posts
May 29, 2023 at 8:30 pm #13735233

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

I could see the missing tables compared with another WPML installation site. Please allow me to consult this with our 2nd Tier Support and I will come back to you as quickly as possible.

I apologize again for the delay and the inconvenience.

Thanks!

Kor

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May 30, 2023 at 5:02 pm #13741459

paulineR-4

What if we just open a separate, new WPML account and re-connect WPML to that?
May 30, 2023 at 8:42 pm #13742491

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've received feedback from our 2nd Tier Support and this is what he suggested.

You need to either :

1.Restore the site copy where all the icl_ tables are present.(Copy the site again and make sure everything is being copied over)

2.Reset WPML, activate and set it up again.(this can be done in WPML > Support > Troubleshooting)

Let me know what you think.

Thanks!

Kor
June 1, 2023 at 4:24 pm #13756577

paulineR-4

I have reset WPML and it appears to work so far. Have not gone through the Confirguration steps yet.

Question there are a lot of .json files in wp-content > languages (ie: fr_FR-0cc31205f20441b3df1d1b46100f6b8d.json) and in wp-content>languages>plugins (ie, elementor-fr_FR-0f1523a0aa16ef9e98a330599f6d65d6.json and elementor-pro-fr_FR-2c986641b47b291bc9c87d5e48a63b5a.json) . Should those files be deleted?
June 1, 2023 at 4:27 pm #13756611

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

These files belong to elementor. Please do not remove it.

June 2, 2023 at 7:22 pm #13763503

paulineR-4

Configuration was successful. In our WPML account, it is still showing a wrong URL which is no longer used/accessible and needs to be removed: hidden link . Could you please remove that so we can properly apply credits to the correct domain.
June 2, 2023 at 7:38 pm #13763517

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

You can remove it here https://wpml.org/account/sites/ . Or generate a new sitekey for your domain.

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