[Resolved] Pages not created on casadabiaturismorural
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On casadabiaturismorural.com we are using the plugin Hotel Booking and the extension Hotel Booking WooCommerce Payments so we can have bookings on the website.
The website as PT as default language and adittionaly we are going to have EN. When we install the plugin the functional pages of Hotel booking + functional Pages of Woocommerce were created in PT but not on EN and the support of the plugin says we have to look at this with your help because that's due to a incorrect configuration on WPML.
Before this ticket is assigned to one of my colleagues I will add the first reply.
The first thing that needs to be fixed before going for the Hotel plugin issue is the error you are experiencing which is due to an old version of WPML.
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update WPML and its addons there.
When working with this plugin, you need to follow the instructions (written by MotoPress) here.
hidden link
Are you following those instructions?
You wrote:
When we install the plugin the functional pages of Hotel booking + functional Pages of Woocommerce were created in PT but not on EN
Please note that the pages the Hotel Booking plugin added are not being added automatically to the other languages. You need to translate them into the other languages as it is described in the guide above.
WPML and WooCommerce are also officially compatible. To work with WPML and WooCommerce, you must install our bridge plugin, WooCommerce Multilingual & Multicurrency. However, according to the debug information, I see that WooCommerce Multilingual & Multicurrency is not installed on your site. After installing it, you will be able to automatically create WooCommerce pages in English (cart, checkout, my account, etc.) Please read our guide on working with WooCommerce.
You also mentioned you use the Hotel Booking WooCommerce Payments plugin. This plugin is not officially compatible with WPML and WooCommerce Multilingual & Multicurrency. You can check all of the compatible plugins here. https://wpml.org/plugin/.
However, if you find a problem with the Hotel Booking WooCommerce Payments and WPML, we will continue to help you and investigate this issue.
We´re following the steps on hidden link and when we translate Rates from PT to EN and go to EN and say to translate independently the on thing to translate is the "Descrição" on the Informação de Tarifa (see prints attached, "rates" that's what we have on EN and "rates_pt" for what we have on PT).
Regarding Woocommerce we have all pages in PT and EN.
Still when we add a booking on the cart page we get the same message "Não pode finalizar a compra enquanto o seu carrinho estiver vazio."
WE need to get this website online so please help solve this issue once and for all.
I'm not allowed to access your site with the link you provided. Please share the access details to your site with me in the following private message. Please explain to me the steps to take to see the issue.
If you need further help with this, please share the access details to your site with me.
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I checked things on your site, but I am unsure what the problem is and how to see it. Please remember that I'm unfamiliar with the MotoPress Hotel Booking plugin. My task is to help you with WPML and translating this plugin. I understand that "rates" are related to accommodation. When I go to Accommodation -> Rates, I see one rate - Casa da Bia in PT translated into EN. Please see the attached screenshot rate-casa-da-bio.jpg.
But how do I get to see the problem on the site?
How is the rate linked to accommodation?
How do I add accommodation to the cart to see the problem you show on your screenshot?
Please provide all the necessary details to help you further.
You just have to make a booking, so please go to Reservas, fill the check.in and check-out form fields and click Pesquisa. Then, on the search results page, click on the button Reservar or Confirmar reserva. Here you should go to cart page with the booking data but the cart page shows "Não pode finalizar a compra enquanto o seu carrinho estiver vazio.".
Hi, and thanks for the steps to replicate the issue.
I've checked things on your site and could see the problem. On the cart page, I could see the message: "Não pode finalizar a compra enquanto o seu carrinho estiver vazio."
However, I discovered that the problem does not happen because of WPML. I came to this conclusion because the problem occurs even when WPML and its add-ons are deactivated. While trying this, I recorded a video. Please see it here.
hidden link
Please get in touch with Motopress, the authors of the Hotel Booking plugins, and ask for their support with this issue.
Regards,
Itamar.
P.S. I activated WPML on your site, after trying the above.
