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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: America/Los_Angeles (GMT-08:00)

This topic contains 18 replies, has 4 voices.

Last updated by Nicolas V. 1 month, 2 weeks ago.

Assisted by: Bobby.

Author Posts
August 29, 2024 at 7:54 am #16118049

FortunyShop

Hi,
I think I have a similar problem with Stripe payments.

I am trying to manage multicurrency payments on my website using Woocommerce Multilingual. We have one Stripe account for Euro payments and another for Pound payments, set up in the Woocommerce Multilingual backend. The Pound Stripe account should only be visible on our UK language site (fortuny.uk) and the destination should be uniquely United Kingdom.

The latest two payments in Euro were incorrectly processed through our Pound Stripe account. These orders were made from the fortuny.it site and fortuny.com.es from Spain and Italy, but they entered our British Stripe account instead of the Euro account.

Why are Euro and Dollar payments being processed through the Pound Stripe account?
How can I ensure that only Pound orders enter our British Stripe account like it happened until 6 days ago (last order in Pound)?

Please also find attached the configuration of WPML Multi Currency which I double checked and are already correct... I don't know what else to do.

Thank you

Screenshot 2024-08-29 095030.png
August 29, 2024 at 10:41 am #16119438

FortunyShop

I managed to reconnect Stripe and Woocommerce from the Woocommerce > Payments > Stripe dashboard and now payments seem to work fine in the different currencies. The thing is, if you don't experience some errors you don't even notice that the money is going to the wrong account.

September 28, 2024 at 6:43 am #16231610

ponkula

Hi, just checking in, are the developers still working on this issue?

September 30, 2024 at 12:57 pm #16236200

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Bobby won't be available for a few days, but I’ve reviewed our internal ticket, and our developers are still working on a solution that’s expected to be included in a next release (WCML 5.5.0).

I’m stepping in briefly while Bobby is away and noticed that you mentioned PayPal Standard. Please note that you can enable PayPal Standard by using the following filter:

add_filter( 'woocommerce_should_load_paypal_standard', '__return_true' );

I hope it helps!
Nico