Home›Support›English Support›[Resolved] Products gallery images do not appear in translation in the WP Admin.
[Resolved] Products gallery images do not appear in translation in the WP Admin.
This thread is resolved. Here is a description of the problem and solution.
Problem:
Client reported that product gallery images were not appearing in translations within the WP Admin. The client managed to partially solve the issue by using an advanced SQL query and a PHP script, identifying that WPML was not handling situations where an image associated with a product did not have a corresponding file on the server, which seemed to cause a block in script execution.
We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Reference to our recent chat, meanwhile this ticket is handled by one of my colleagues, please provide the access to the staging/dev site as discussed.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
Thank you for your update. We just released new versions. I recommend updating your WPML plugin and add-ons to the latest version, 4.6.10. This will ensure that you have the latest bug fixes and improvements. Although this may not necessarily fix your problem, working on the latest code to troubleshoot the issue thoroughly is essential.
The latest released versions are under "My Account -> Downloads" on this site. For instructions on how to update, please refer to this URL: http://wpml.org/faq/install-wpml/.
If the updates do not appear, please go to Plugins → Add new → Commercial and click "Check for updates".
Before you proceed with the update, please remember to backup your database first.
Please let me know if the issue persists after the update.
of course we do try update to latest version. but it change nothing. product jsut dont synchronize properly, image from image gallery just dont follwo to english.
Thank you for waiting. I used hidden link as an example and added multiple images to the gallery. After updating the product and completing the translation, the images were also successfully added to the translated version.
I have updated all WPML plugins on your test website to the latest versions. Please let me know if I am missing anything regarding the problem reported.
I want to ask you about the possibility of replicating your site locally. For this, I'll need to install a "Duplicator" plugin on your site temporarily. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide me with the snapshot and send me the installer file and the zipped package you downloaded.
