Languages and currencies we would like to set up for translations
Translations Currency
Canada CAD
Dutch Euro
France Euro
Germany Euro
Ireland
Italy Euro
Japan JPY
New Zealand NZD
Portugal Euro
Singapore SGD
South Korea USD
Spain. Euro
UK PDS
USA USD
Here are the languages we have set up - image attached
Here are the currencies we have set up - image attached
It looks as though we do not have enough pre-paid credits for automatic translations. Can you please check our WMPL account settings. We have now set the translation to manual but now we need the credits to be reintroduced. We do not want to use automatic trnaslations.
We don’t completely understand what the WPML website is stating. We had 90,000 credits as part of the purchase and their FAQ and info suggest that only extra large websites require more.
a) Is it because we chose multiple languages that it used them all up?
b) Do we need to not offer as many countries/currency?
c) How many more credits is the site going to need? It appears to be based on words and I don’t know the total number of words on our site – please advise so I know how many credits I need to purchase.
d) The info seems ambiguous – once these translations are complete, do we then need to keep paying for credits every time someone accesses a language other than English?
e) Do we pay again if we edit/change a word or two for the whole site each time? Please advise.
f) I’m hesitant to sign up to pay as you go as that suggests everytime someone accesses the language translation we are charged again and need to understand better how this plug-in is designed.
Here is a list of issues after we set up the plugin
1. Website footer info is not translating.
2. None of the currency conversions are showing
3. There are no products on the main shop page for some of the countries.
4. The name & description and price for the product as listed on the main shop page do not change when currency selected - hidden link
5. On the product page itself - hidden link - the location of the currency selection is off centre and unable to see the options. My laptop shows me AUD, NZD and teases there’s a Euro but can’t click as it only shows up ½ the name.
Hello There,
Thanks for contacting WPML Support. I appreciate your effort in providing a concise explanation of your concerns or issues.
I reviewed your site within our translation management system and noticed that 90,493 credits have been used for automatic translation(contents have been translated into different languages). Currently, there are no Automatic translation credits left and for that reason, you'll not be able to use that until you top-up credits.
I'm also including the answers to your questions below.
a) Based on the screenshot, there are 10 languages active on your site. Since automatic translation is enabled, the contents will be translated into 10 languages. This rapid consumption is the reason why it finishes quickly. To resume this service, you'll need to top up automatic translation credits.
b) Offering countries/currencies entirely depends on the requirements of the clients. If you display localized content to users of different countries, you should enable those countries and currencies.
d) Please be informed that credits will be deducted only for the new and untranslated contents. You'll not be charged for the credits again if the content is translated already.
e) If the Word that you have changed/added is not translated previously, then you'll be charged for that particular word only.
f) The Pay-as-you-go plan caters to those who'd rather pay based on their actual consumption rather than buying credits in bulk. Regardless of whether you're on the Pay-as-you-go plan or buying prepaid credits, you'll only be charged once per word.
For instance, if a word costs 5 credits to translate, and you translate it into 10 languages, it will cost you 50 credits in total. Furthermore, you won't incur additional charges for using that word elsewhere on the site. I hope you can understand.
In response to the issue you encountered- Since the maintenance mode is enabled on your site, I couldn't check further. However, I'm adding a primary solution for each issue and check if that helps to solve the issue.
1. Website footer info not Translating: If the Footer is created using Avada, Please check the documentation below and make sure that the information is translated properly.
2. Currency conversion not showing: If the currency conversion rate and appearance are configured properly, then it should appear properly. Could you please check the documentation on the currency switcher and ensure that everything is configured correctly there?
3. Products not showing for some countries: If the products are missing in some languages, probably the products haven't been translated into that language. Please go to the "WooCommerce > WoooCommerce Multilingual > Products" tab and make sure that the products are translated properly into that language.
5. Currency not showing properly in a particular product: As the maintenance mode is enabled, it is difficult to share what exactly causing the issue with the location of currency. Please disable the maintenance mode so that I can check and suggest you what to do next.
I hope the clarification above helps. Feel free to let me know if you need further assistance. I will be happy to help.
