We need to replicate this issue on a fresh WordPress installation. Then, if needed, I'll be able to escalate it to our compatibility team. To achieve this, I created a test website with a clean WordPress installation. You can access it through this link:
hidden link
With this link, you'll be directly logged in.
Could you please install the Advanced Product Fields Addons plugin and see if the issue is replicable on a clean WordPress installation?
I already configured WPML to have German as the default language and English as the second language. Please configure WooCommerce as it is set on your site (just the basic configurations needed to replicate the issue are sufficient).
Please also make sure that you are installing the latest version of the plugin.
The best way would be to replicate this issue on the sandbox site. I can try to help further by testing it on a copy of your site, but it might take longer. As I'm unfamiliar with the Advanced Product Fields for WooCommerce plugin, could you please guide me through the steps to replicate the issue?
sure I can guide you. Please create a random test product. And on the bottom of the page where the product data is you can find the "custom fields" tab .
There you can add some product options. Then try to translate the product
I didn't translate the product automatically. I manually translated it.
The point I was trying to stress is that the fields I created on the test product were showing in German. Please see the attached screenshot german-ok.jpg. But not in English. Please see the attached screenshot en-no-fields.jpg. So I'm asking you if that is what also happens on your site?
Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week.
However, we might be facing a new compatibility issue that has not yet been reported. We need to replicate this issue on a fresh WordPress installation. Then I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link:
hidden link
With this link, you'll be directly logged in.
I've configured WPML to have German as the default language and English as the second language. I've also set up WooCommerce and added some sample products.
Could you please install the Advanced Product Fields for WooCommerce plugin and see if the issue is replicable on a clean WordPress installation?
Please also make sure that you are installing the latest version of the plugin.
When everything is finished and you can replicate the problem, please let us know.
Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.
I installed the plugin but cant use it as it asks to enter the license key
"Fields — Add custom fields to this group.
Thank you for installing our plugin. Please activate your license first."
Unfortunately, we don't have a license for the Advanced Product Fields for WooCommerce plugin. Please get in touch with Studio Wombat, the authors, if this plugin and ask for their cooperation with this issue. They manage the compatibility with WPML. They should be able to help. You can share this thread with them and the access to the sandbox site so they will activate the plugin. Then our compatibility team will be able to continue to check this problem.
they told me: You can give your license key or you can ask them to contact us to get one. If their sandbox follows the dev URL format, they can use your license and it does not count towards your license activations.
Thanks for sharing the reply from the authors of the plugin.
I've shared this with our second-tier supporter and compatibility team to understand how we can get forward with investigating this issue. I'll update you here once I have news about this issue.
