[Waiting for user feedback] Split: Advanced Product Fields Addons - fields issue

Hi,

We need to replicate this issue on a fresh WordPress installation. Then, if needed, I'll be able to escalate it to our compatibility team. To achieve this, I created a test website with a clean WordPress installation. You can access it through this link:

hidden link

With this link, you'll be directly logged in.

Could you please install the Advanced Product Fields Addons plugin and see if the issue is replicable on a clean WordPress installation?

I already configured WPML to have German as the default language and English as the second language. Please configure WooCommerce as it is set on your site (just the basic configurations needed to replicate the issue are sufficient).

Please also make sure that you are installing the latest version of the plugin.

Please follow the guide at hidden link. When switching off WPML's Advanced Translation Editor, you must translate the products as described here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/. This means you need to work with the WordPress editor.

When everything is finished and you can replicate the problem, please let us know.

Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.

Regards,
Itamar.

Hi,

The best way would be to replicate this issue on the sandbox site. I can try to help further by testing it on a copy of your site, but it might take longer. As I'm unfamiliar with the Advanced Product Fields for WooCommerce plugin, could you please guide me through the steps to replicate the issue?

Regards,
Itamar.

Hi,

Thanks for your instructions. I tested this issue on a copy of your site on my local server.

By following the manual translation method described in the following link, I was able to translate the fields.

https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Please see the attached screenshot.

This method requires first duplicating the product into the secondary language and then translating it independently.

However, the fields are not showing on the translated product on the front end.
Does this problem also occur on your site?

Regards,
Itamar.

Hi,

I didn't translate the product automatically. I manually translated it.

The point I was trying to stress is that the fields I created on the test product were showing in German. Please see the attached screenshot german-ok.jpg. But not in English. Please see the attached screenshot en-no-fields.jpg. So I'm asking you if that is what also happens on your site?

Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week.

Regards,
Itamar.

Hi,

Thanks for confirming this.

The Advanced Product Fields for WooCommerce by WebToffee is officially compatible with WooCommerce Multilingual & Multicurrency.

https://wpml.org/plugin/advanced-product-fields-for-woocommerce/

However, we might be facing a new compatibility issue that has not yet been reported. We need to replicate this issue on a fresh WordPress installation. Then I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link:

hidden link

With this link, you'll be directly logged in.

I've configured WPML to have German as the default language and English as the second language. I've also set up WooCommerce and added some sample products.

Could you please install the Advanced Product Fields for WooCommerce plugin and see if the issue is replicable on a clean WordPress installation?

Please also make sure that you are installing the latest version of the plugin.
When everything is finished and you can replicate the problem, please let us know.

Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.

Regards,
Itamar.

Hi,

Thanks for installing the plugin on the sandbox site.

I couldn't find a license for this plugin. I've sent a message to our compatibility team asking them if they have a license code for it.

I'll update you once I have their reply.

P.S. I'm sorry, it was my mistake. The plugin is by Wombat. However, it is the plugin I referred to. I just got the author wrong.

Regards,
Itamar.