Thanks, it's finally started to translate. But I have next problem now.
I put woocommerce products posttype for automatic translation and ran automatic translation. This process consumed all of my 200 000 credits. In report I also see couple hundreds of translated products, but in woocommerce products database only 4 translated products. How can this be possible?
Here is the new ticket. It is possible the translation product content is delivering to your site. Please go to WPML > Translation Management > Filter by Products and share some screenshots of this page and this state "woocommerce products database only 4 translated products".
Checking on our server, I see products are translated and delivered to your site completely. For example hidden link
hidden link - translated only 4 products
Same in Products list - hidden link
Part of products are with eye icon hidden link, but I can't find anywhere where are translated products. I configured that automaticaly translated products can be published immediately. With other posttypes everything ran smoothly.
I know also that I didn't have enough credits to translate all products, but about half of them were traslated.
I test the feature "Publish right away but mark as not reviewed so I can take a look later" on my demo site but do not see that issue. You can try to go to WPML > Translations and approve translations to see if it helps.
If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
Yes, it is ok. Please copy your site to a staging site at this time and share the credentials, I will take a closer look. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
We need to have access to your live site to take a closer look. Please ensure you have a full backup and share the live site credentials in the next reply.
Note: I would need your permission to deactivate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
I can't give access to real website 🙁
"I would need your permission to deactivate and re-activate Plugins and the Theme to change configurations on the site if needed"
This also can't be acceptable in real website.
What issue was in staging site? Maybe we can solve it.
Our 2nd tier support needs to check some data in the WPML tables, there is something wrong when the translation product is not created on your site and I do not see any error related in the ATE log (WMPML > Support > Advanced Translation Editor).
If using the staging site, I can select the action "Copy" only. So any In Progress jobs will be canceled and it will not reflect the issue on the live site exactly.
Please share the live site credentials in the next reply. Thanks for your co-operation.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
Another thing is, the product content is translated on our server completely and saved to the Translation Memory. So you can translate products manually or automatically without being charged again. For example, this product hidden link
After checking the issue on your site, our 2nd tier support has some information:
- The issue does not happen with the post or page, only happens with the product.
- If you edit a product and hover over the "eye" icon to review the translation, you can see the translation product ID which is created by WPML after completing the translation in Advanced Translation Editor. For example hidden link
and see this screenshot hidden link
- If you try to edit the product with the ID 9223, WordPress says that is deleted. hidden link
It looks like the product ID is deleted directly from the database and leaves the related data in WPML. Can you please let me know why it is deleted or what happens at that time?
I didn't delete anything. I just launched automatic translatation and everything stucked with product translations - translation process consumed all of my credits.
The translated products are deleted from the database, I'm not sure why it occurs but that is what we see on your site now.
On another hand, I can see the product content is translated completely on our server and it is saved to the translation memory, which means you will not be charged for the same content next time.
I suggest you can try steps below to translate the products again:
1. Go to WPML > Support > Troubleshooting > Click on "Remove ghost entries from the translation tables".
2. Translate products again.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
