Thank you for contacting WPML support, I'd be happy to help you with this issue.
Firstly, please try to increase the WP memory limit: The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.
Then you can enable a minimal environment as below and see if it helps:
- Deactivate all non-WPML plugins.
- Switch to a standard theme of WordPress.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
If it still does not work, please enable WP debug log, visit WPML > Translation Management page again. Then share the error log with me (just 50 lines from the bottom). If you don't know how to enable WP debug log, please follow the documentation https://wordpress.org/documentation/article/debugging-in-wordpress/
I noticed when automatic translation is happening hidden link then from admin-ajax.php requests I got:
{"success":false,"data":{"key":"media-setup-not-finished"}}
I think this is related to WPML, because after pausing automatic translation mode these requests stops.
What does "media-setup-not-finished" means and how can I solve this?
It might relate to the media translation on your site, please follow steps below and see if it helps:
❌ IMPORTANT: Please backup your database and website before proceeding ❌
1. Go to WPML > Settings > Post Types Translation section > Set the post type "Media" preference to "Translatable - only show translated items" > Save changes.
Thanks, it's finally started to translate. But I have next problem now.
I put woocommerce products posttype for automatic translation and ran automatic translation. This process consumed all of my 200 000 credits. In report I also see couple hundreds of translated products, but in woocommerce products database only 4 translated products. How can this be possible?
New threads created by Long Nguyen and linked to this one are listed below:
We can handle one issue per ticket only so I will split your new issue into a new ticket for better handling. If you see the main issue of this ticket with calculating the number of translations is resolved, please mark it as Resolved.
Thanks.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
