The client purchased additional automatic translation credits, but they are not appearing on the dashboard, preventing the use of the auto-translate feature.

1. Log in to your WPML.ORG account. 2. Remove the site by following these steps: <a href="https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#remove-credits-no-site-access">Remove Credits from a Site</a>. 3. Once the site is removed, the credits will return to your WPML account. 4. Re-register the site with a new site key. Instructions can be found here: <a href="https://wpml.org/faq/install-wpml/#register">Register WPML to a Site</a>. 5. Allocate the credits to your site through your WPML.ORG account. For more information on what to do if credits are not showing, please check: <a href="https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/">Why Credits May Be Missing and How to Fix It</a>. If this solution does not seem relevant to your issue, please open a new support ticket at the <a href="https://wpml.org/forums/forum/english-support/">WPML support forum</a>.

Split: Credits are not showing on the site after deposit

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/language/

Tagged: Documentation request

This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 7 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
December 12, 2023 at 3:20 am #15041669
siu-fungH	I have fix this problem, thanks. But may i ask i have buy another 40000 credit but the dashboard didnt show out and i am not able to use the auto translate now !
December 12, 2023 at 3:40 am #15041691
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hi There, I hope you're doing well. I've reviewed our subscription management system and noticed that the credits were allocated to an incorrect site key, which is why, the credits aren't showing on the main site at the time of translation. To address this issue, please follow these steps: 1. Log in to your WPML.ORG account and remove the site "hidden link" by following these steps: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#remove-credits-no-site-access. 2. Once you've removed the site, any credits associated with it will be immediately returned to your WPML account. 3. Next, re-register the site using a new site key. Detailed instructions can be found here: https://wpml.org/faq/install-wpml/#register 4. After successful registration with the new site key, allocate the credits to your site through your WPML.ORG account. Please check the guide below for more information on what to do if the credits are not showing on the site. - https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/ These steps should resolve the credit issue. If you need any further assistance, please feel free to reach out. I will be happy to help. Best regards, Prosenjit